RH - motor only issue (lights work)

Purpose: Assist customers with motor-only issues in range hoods where lights are functional.

Steps:

1. Confirm Issue: Verify that only the motor is not functioning (lights work).

2. Check Capacitor Connection: Use macro: Range Hood: Only motor issue (lights work) 

   • Guide the customer to locate the capacitor and check the connection.

   • If possible, ask the customer to use a voltage reader to confirm if there is power reaching the capacitor.

3. If No Power Detected:

   • Inform the customer that the capacitor may need replacing.

   • Recommend they purchase a new capacitor with the specifications listed on the component:

     • Suggested Capacitors:

       • 10UF: Link to 10UF Capacitor

       • 12UF: Link to 12UF Capacitor

4. Follow-Up:

   • Request the customer to update if the issue persists or if they need further assistance.