RH - Fan Does not turn ON

SOP: RH - Fan (Motor) Does Not Turn ON

Macro: Range Hood: Only motor issue (lights work) 

Purpose Guide customers in troubleshooting and resolving motor issues, particularly with the capacitor, and provide support if the issue persists.

Steps:

1. Verify Customer Issue and Gather Information:

   • Confirm that the motor is not functioning while the lights are working.

   • Request the model number of the range hood to ensure accurate troubleshooting.

2. Provide Basic Troubleshooting Instructions:

   • Use the macro "Range Hood: Only motor issue (lights work)" to assist the customer:

     • Instruct the customer to check the capacitor connection (attach photo for reference).

     • Advise them to use a voltage reader to check if power is reaching the capacitor.

3. Guidance for Replacing Capacitor:

   • Inform the customer that if no power is detected at the capacitor, they may need a replacement capacitor.

   • Suggest purchasing the capacitor from a specialty store or Amazon, providing specifications:

     • 10UF capacitor [Amazon link]

     • 12UF capacitor [Amazon link]

4. Final Resolution:

   • If troubleshooting steps do not resolve the issue:

     • Offer the 2nd buyer program with a 30-40% discount on a new unit.

     • Use macro "Range Hood: Potential 2nd time buyer" for details on applying this discount.

5. Close the Ticket:

   • Confirm resolution or continue support based on the customer's feedback.

Resources:

• Attach any reference images needed for clarity.

• Links to purchase capacitors on Amazon (provided in macro).