Embedded Files
Purpose:
To guide customers through the installation process for the Cavaliere Island Mount Range Hood, with links to instructional videos for both ducted and ductless configurations.
Step-by-Step Procedure:
Respond to the Customer Using Macro in Zendesk:
Open the customer’s Zendesk ticket.
Select the Range Hood: Island Mount Installation Video macro.
Personalize the message by filling in the customer’s first name in the template if required.
Macro Text: Range Hood: Island Mount Installation Video
Hello {{ticket.requester.first_name}},
We would like to express our utmost gratitude for choosing to purchase the Cavaliere Island Mount Range Hood. Your recent acquisition is a testament to your commitment to excellence in your kitchen renovation project.
To assist you further, we have prepared a comprehensive installation video that will guide you through the process seamlessly. You can access the video using the following link:
Installation Video: Cavaliere Island Mount Range Hood
Please keep in mind that if you are planning to duct your range hood outside, there is no need to install the additional round charcoal filter. However, if you are considering a ductless configuration, we have also prepared a supplementary video that may prove beneficial:
Conversion to Ductless: Cavaliere Island Mount Range Hood
We hope that these videos will provide you with the necessary guidance and insights to complete your renovation successfully. If you have any further inquiries or require additional support, please do not hesitate to reach out to our dedicated customer service team.
Thank you once again for choosing Cavaliere. We appreciate your trust in our products and look forward to serving you in the future.
Link the Installation Video:
Include the Installation Video link for the Cavaliere Island Mount Range Hood within the Zendesk response.
Ensure the link is accessible and leads to the correct video for customer guidance.
Include Ductless Conversion Video Link (If Relevant):
If the customer inquires about ductless setup or the need for charcoal filters, provide the Conversion to Ductless video link.
Clearly note that the charcoal filter is not necessary if the range hood will be ducted outdoors.
Confirm Instructions in Zendesk:
Make sure the response includes clear instructions for both installation methods and recommendations based on the customer’s setup (ducted vs. ductless).
Document All Actions in Zendesk:
Log all provided resources and customer responses in the Zendesk ticket.
Track the ticket status based on the customer’s needs (e.g., mark as “pending” if awaiting customer feedback or “resolved” if the information is sufficient).
Follow-up if Needed:
Encourage the customer to reach out with any additional questions, and provide contact details for the customer service team.
Note in Asana if further technical support is required.
Additional Notes:
Additional Notes:
Installation Clarity: Ensure customers know that a charcoal filter is only necessary for ductless configurations.
Customer Service Reminder: Emphasize that our team is available for any additional support during the installation process.
Video Accessibility: Regularly check that provided video links are active and accessible.
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