Influences

The operations manager has established and is running the operations processes. Transformed resources are being acquired and managed. Transforming resources have been acquired and are operations to produce outputs. Sequencing and scheduling is occurring and processes are in place to monitor, control and improve the operations process.

All is well.

And then, things change.

The operations manager is being hit with wave after wave of problems, threats and opportunities (internal and external sources)- and the operations manager will need to respond and make changes to operations processes in order to meet those challenges. Those waves are the influences on operations. For operations include: globalisation

technology

quality expectations

cost-based competition

government policies

legal regulation

environmental sustainability

CSR

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