FAQs

Question: How to Register/Book?

Answer:

• AOB is on a Registration Form basis. To successfully join and avail a slot, a JOINER must submit a Registration Form.

• No reservations via DMs as the Registration Form is open publicly. Directly register once ready.

Question: Can I register for a group?

Answer:

• Yes. GROUP BOOKING – register and book for TWO (2) OR MORE PERSONS thru 1 Registration Form with a Group Representative (GROUP REP) as main contact.

• Joiners booking for an entire group shall STRICTLY FOLLOW THE FORMAT INDICATED IN THE REGISTRATION FORM in listing down their companion/s to avoid inconveniences.

Question: Can I register in solo but I have a companion that will register separately? Can we be in the same vehicle?

Answer:

• Yes. Proceed with SOLO BOOKING and list down the names of companions in the Companion List section.

• Joiners registering solo but with a companion is allowed as long as they will indicate that they are boarding with a companion.

• Both joiners can be in the same vehicle as long as they have registered in the same location and timeslot.

Question: How many slots are allotted for each location?

Answer:

AOB conducts two (2) Registration Periods for interested joiners, Early Board Registration and Near DDay Registration. 

Early Board Registration 

❥ LIMITED slots are open for a certain period.

INITIAL OPENING:  13 SLOTS (1 VAN) PER LOCATION & TIMESLOT ARE OPEN

ADDITIONAL OPENING: 13 SLOTS (1 VAN) WILL OPEN IF INITIAL SLOTS HAVE BEEN CLAIMED BEFORE THE SAID DATE

❥ INSTALLMENT (DOWN PAYMENT + REMAINING BALANCE ON STATED DUE DATE) BASIS is offered.

❥ Remaining Balance to be settled 2-3 weeks prior DDay.

❥ OPEN at least 2-4 weeks prior DDay.

❥ Fare Price offered is the exact Fare Price. 

Near DDay Registration

❥ REMAINING slots (unclaimed slots left from Early Board Registration) will be up for claiming

❥ FULL PAYMENT is required upon Registration.

❥ OPEN for at least 3-4 weeks until DDay.

❥ Fare Price increases due to rush processing of details (around 5% or 20-30PHP). 

In line with the Registration Form Basis to avail any AOB Transportation Service, AOB requires payment (DOWN PAYMENT or FULL PAYMENT) upon Registration.

Question: Can I register now then pay later?

Answer:

• No. Payment (Down Payment or Full Payment) is required upon registration.

• Payment is required upon registration. Not settling a downpayment won’t let you proceed with the registration and won’t let you claim a slot.

Question: Registration is too long, can I skip the form?

Answer:

• Claiming of slot is STRICTLY REGISTRATION FORM BASIS. Skipping the registration won’t secure you a slot.

Question: How to know if my Registration is successful?

Answer:

• An email receipt of a successfully submitted Registration Form will be sent to the email you have used automatically. If no email receipt has been received, please check if you have clicked the SUBMIT button.

• You may further validate your Registration in the Registered Joiners Public Masterlist (Public ML) within 3-5 days. Public ML Link can be seen in the Registration Form, email receipt of Registration, and General Channel.

• DM us thru Telegram for any concerns as most social media platforms limits us to respond to your DMs.

Question: Can I send a downpayment only and the remaining balance on DDay?

Answer:

• ALL PAYMENTS shall be sent on mentioned deadline ONLY. NON-PAYMENT of the REMAINING BALANCE within the mentioned deadline will result to CANCELLATION of your reservation.

• CANCELLATIONS NO MATTER OF ANY REASON will automatically make your DOWNPAYMENT NON-REFUNDABLE.

• Please take your time to decide and register once ready.

Question: How long is the Travel Time from Manila to the VENUE?

Answer:

FOR CHEMICAL LOCATIONS: 

• Travel time ranges from:

• Light to Medium Traffic: 1-2 hours

• Heavy Traffic: 2-3 hours

FOR ROMANCE LOCATIONS: 

• Travel time ranges from:

• Light to Medium Traffic: 1.5-3 hours

• Heavy Traffic: 3-4 hours

Nonetheless, traffic and other road interruptions should never be underestimated. Make sure to arrive earlier than your call time to avoid unnecessary delays.

Question: How will the vans be assigned? Will 1 van be assigned to 1 pick-up location only or will it be a roundabout?

Answer:

• 1 VAN (with max capacity) = 1 LOCATION & TIME SLOT

• To avoid delays, vans will only have 1 PICK-UP LOCATION.

• In any case any VAN won‘t reach the minimum joiners needed, COMBINED LOCATION (2-3 LOC POINTS) will be implemented. Locations to be combined will be ALONG THE WAY only and will be determined on or before the week of DDay.

Question: Will there be stopovers?

Answer:

NO STOPOVERS WILL BE HONORED.

• Stopovers won't be honored as we aim to avoid delays going to the venue and arriving back to Manila at dawn.

• Make sure to allot time in terms of buying food/merch/meds, etc. and using the comfort room before boarding the van.

In case bathroom emergency arises and stopover is needed, kindly coordinate with your POC and Driver for a quick stop (maximum of 15 minutes only). Stopovers for food purchasing concerns is STRICTLY not allowed.

Question: Can I board a van with a different location for drop-off from the location I have boarded during pick-up?

Answer:

• If you will only pay for the price of 1 slot, then NO, you cannot board a van with a different drop-off location from the location you have boarded during pick-up.

• If you will be paying for 2 slots: 1 slot for One-Way Trip to Bulacan and 1 slot for One-Way Trip back to the drop-off point, then YES, you can board a van with a different drop-off location from your pick-up location.

• Boarding a van with a different pick-up from drop-off location will be considered as 2 One-Way Trips.

For example:

Pick-up at Espana and drop off at Fairview but will only pay for 1 slot = NOT ALLOWED.

Pick-up at Espana and drop off at Fairview but will pay for 2 slots = ALLOWED (2 One-Way Trips).

Question: What time estimated arrival back to Manila/pick-up points?

Answer:

• Joiners should acknowledge that it is possible to be dropped off between midnight to dawn (12AM-4AM) as the show may end late and high volume of traffic may occur due to volume of vehicles leaving the area at the same time.

• • The Ajy On Board Team and its partnered drivers have no control over traffic and possible delays that may arise resulting to late arrival of the vehicles to their dropoff locations. Furthermore, AOB will ensure that the trip going back home will be the safest and fastest as possible.

• JOINERS WILL ONLY HAVE A MAXIMUM OF 1 HOUR TO GO TO THE MEETUP PLACE AFTER THE SHOW AND GO BACK TO THEIR VANS (TIME ALLOWANCE).

  • TIME ALLOWANCE = the time given for joiners to go back to their vehicles or go to the official meet-up place after the show.

  • AFTER the 1-HOUR time allowance, joiners who have not boarded their vehicles yet will be called to board their vehicles IMMEDIATELY or else they might get left behind by their shuttles.

  • ADDITIONAL 30 MINUTES will apply on top of time allowance for the following cases:

✓  RAIN DELAYS – if rain occurs that can affect the difficulty of navigating the way back to the Parking

✓  OFFICIAL AFTER SHOW ACTIVITIES – if there’s an after show event not limited to: SEND OFF, FIREWORK SHOW, SPLASH/WATER FEST (needs extra time with changing/drying clothes), ETC.

✓  BOARDING WITH AN AOB ADMIN – if assigned vehicle is the vehicle that the will be boarded by any AOB admin; AOB admins need to ensure first that all their handled vehicles (1 admin = 1 location) are moving before they can go

• Any AOB VAN can ONLY depart the parking venue even if the 1 HOUR TIME ALLOWANCE has not been consumed IF AND ONLY IF ALL JOINERS IN THAT VAN ARE ALREADY COMPLETE.

  • Strictly no forcing the van to depart if TIME ALLOWANCE AFTER THE SHOW has not been consumed yet and joiners are not yet complete.

Question: Will the vans stay/park inside the venue?

Answer:

• If no limitations will be implemented, YES, the vans will park in the parking area of the venue.

Question: Can we stay inside the van to rest or eat before the show starts?

Answer:

• Staying inside the van is allowed with rules to follow. Eating inside the van is also allowed with CLAYGO rules to follow, will be subjected to a PHP 500 cleaning fee.

• Rules for staying inside the van will be detailed in the JOINER'S GUIDE released by AOB in the Registered Joiners General TG Channel days prior DDay.

Question: Will the van aircon be turned on for the whole day?

Answer:

• STAYING INSIDE the vehicle at the venue’s parking area while waiting for the show doors to open or while waiting for a registered companion who is watching the show is ALLOWED but AIRCONS WILL BE OFF. 

• AIRCONS will only be ON during the ride. 

• For PARKING A/C USE ADD-ON, please refer to the ADD-ON section in the Registration Form.

Question: How will I be updated on instructions for DDay?

Answer:

• AOB releases a JOINER's GUIDE in the REGISTERED JOINERS General Telegram Channel few days before DDay for details. Once you have registered, please make sure to join the Telegram Channels.

Question: Where will the vans park?

Answer:

• All details on where AOB Vans will park will be dropped in the Registered Joiners General Telegram Channel once the concert guidelines and event map has been released.

QUESTION: Are we allowed to leave things inside the van?

ANSWER:

• Things can be left inside the van but won't be guaranteed that they will be guarded by your assigned drivers as they might need to eat or use the comfort room.

  • Items that will be left inside the van must be left in your space only.

  • Please take a picture of the items that will be left inside the van for extra security.

  • No need to ask if certain things can be left inside but please bring the valuable items with you as much as possible.

• AOB is not responsible for any loss or damage of items.

Question: How can I join the Registered Joiners General Channel?

Answer:

• All TELEGRAM General Channel links can be seen in the Registration Form and email receipt after successful registration.

Question: What will happen if I did not join the Registered Joiners General Channel?

Answer:

• ALL SPECIFIC RULES, GUIDELINES, and ANNOUNCEMENTS for REGISTERED JOINERS ONLY will be dropped in the General Channel and won't be posted in any of AOB's Social Media Platforms. YOU WILL BE LEFT BEHIND ON IMPORTANT UPDATES BY NOT JOINING THE TG GC

• Joining the General Channel is REQUIRED for all AOB JOINERS.

Question: Will there be a group chat for Registered Joiners?

Answer:

• Registered Joiners should be in the General Group Chat and in their specific Van Group Chat (Van GC).

• The General Group Chat link can be seen in the Registration Form and is also accessible in the email receipt after successful registration.

• The specific Van Group Chat (VAN GC) is created once your assigned van has an assigned Van Point of Contact (POC) and after the Early Board Registration Period. You may check what Van you will be joining in after the Early Board Registration Period.

• Vans with NO POC will have AOB as their direct contact on DDay and will have STRICTER RULES.

Question: Can I add my friend/companion in the group chat?

Answer:

• As long as the companion is registered and boarding with us, you may add/invite them in the Telegram Channels.

• Unregistered Telegram accounts are not allowed in any General Channel or Group Chat. 

Question: I don’t have Telegram Account, can I put N/A?

Answer:

• As stated in the Terms and Conditions, TELEGRAM ACCOUNT is required.

• The TELEGRAM CHANNEL will be the main platform for guidelines, announcements, and updates exclusively for REGISTERED JOINERS only.

• Joiners may uninstall and deactivate the application after the event.

• Joiners booking under the GROUP/WITH A COMPANION may use One (1) account for all of them. Given that companions will be notified about the announcements and updates too.

Question: Can I choose my seat inside the van?

Answer:

• Seating arrangements will be on a FIRST COME, FIRST CHOOSE BASIS.

• NO GUARANTEED SPECIFIC SEATS/PRIORITIZATION for all joiners EXCEPT for PWD, Senior, Pregnant, Joiners with motion sickness, and the assigned POC.

• If all joiners in 1 Van will be categorized under with motion sickness, no prioritization will be given for all. Please answer truthfully if you are really a joiner with motion sickness.

Question: How will I know what van shall I ride?

Answer:

• Assigned vehicles will be pre-determined. Vehicle assignment will be visible in the Public ML after the Early Board Registration.

• GROUP/WITH A COMPANION joiners will be assigned in the same van as long as they are registered in the SAME LOCATION AND TIME SLOT.

• SOLO JOINERS who happen to have a friend/companion to register later than their registration will be in the same van as long as a NOTE will be indicated in their registration and both are registered in the SAME LOCATION AND TIME SLOT.

• SPECIFIC Details will be dropped by AOB or your POC in your GC within the week prior DDay.

Question: What is an Onsite Admin (OA) and Point of Contact (POC)? What is the role of an OA and POC?

Answer:

• Onsite Admins (OAs) are admins working closely under Ajy On Board (AOB). They are the persons you can reach out to if you need assistance onsite. 

• Point of Contact (POCs) are volunteers that will serve as the Van Head/Leader in each Van. POCs are entitled to select their seats first and will be given a GCash Allowance and a gift as a small token of appreciation.

• POC task description and application is included in the Registration Form.

• POC selection will be via volunteering and Registration Form basis.

Question: Are we allowed to play music during the ride?

Answer:

• Soundtrip during the trip is allowed IF AND ONLY IF all joiners are in favor of playing music. Joiners who would prefer a soundless trip should also be heard.

Question: Will you offer discounts for PWD, Pregnant, Senior, and Group/With a Companion Joiners?

Answer:

• Discounts are not available on top of all prices released. Since the transpo event is a carpooling type of transportation with a fixed number of open slots per vehicle, pricing has been curated and divided equally to all joiners of any kind.

• Nonetheless, joiners with special concerns (PWD, Senior, Minor, Pregnant Women, with Medical Concerns/Motion Sickness) will be prioritized for seat selection.

• Moreover, we conduct promos during Early Board Registration Period - pricing is lower than Near D-Day Registration pricing and have an ongoing loyalty program (LoyAltJY Aboardeee) where discount codes can be earned.

Question: Will you allow One-Way Trip JOINERS? How much will I pay if I will be a One-Way Trip JOINER (to Bulacan/papunta or from Bulacan/pauwi) only?

Answer:

• One-Way trip joiners are allowed to join but fare price won't be discounted and will be the same as the Roundtrip fare price.

• Your seat will be reserved to you for the whole day so in any case that you wanted to rest inside the van and choose to opt for a Roundtrip instead, you will be able to.

Question: Can I change my location/timeslot?

Answer:

• TRANSFER REQUEST (change of location, time schedule, or both) will be granted ONLY ONCE and ONLY WITHIN THE EARLY BOARD REGISTRATION PERIOD.

• Change of Registered Boarding Location/Timeslot/Day is allowed but is SUBJECT TO AVAILABILITY.

a. [LTD] TRANSFER REQUEST = transfer of registered boarding location/timeslot/day

b. [LTD] TRANSFER REQUEST FEE (1st time) = FREE

c. [LTD] TRANSFER REQUEST FEE (more than once) = ₱20.00/request

Question: Can I have my refund if I cancel my slot?

Answer:

• ALL purchased slots are NON-REFUNDABLE BUT TRANSFERABLE WITH LIMITATIONS.

a.    SLOT TRANSFER = transfer of registered slot to a new/unregistered joiner (also applicable for change of companion)

b.    SLOT TRANSFER FEE (Early Board period) = FREE

c.    SLOT TRANSFER FEE (Near D-Day period but not within 1 week before D-DAY) = ₱200.00/slot

d.    SLOT TRANSFER FEE (within 1 week before D-DAY) = ₱300.00/slot

e.    CANCELLATIONS NO MATTER OF ANY REASON will automatically make any payment made NON-REFUNDABLE if slot won’t be transferred. Please take your time to decide and register once ready.

Question: Can I request to be picked-up/dropped-off to a specific location?

Answer:

• Strictly EXACT pick-up location only. No SPECIAL pick-up or request of what route to take will be honored.

• Drop-off to convenient point is allowed as long as it is along the way EXCEPT for BUSES.

• No SPECIAL drop-off (beyond the chosen drop-off location) or request of what route to take will be honored.

Question: Can I be refunded if the Concert/Show is cancelled by the event organizers?

Answer:

• It's a case-to-case basis.

  • FULL REFUND – If the event is cancelled at least 1 month before the scheduled date and AOB has not yet purchased trip inclusions or paid for operational costs.

  • PARTIAL REFUND – If the event is cancelled less than 1 month before the scheduled date and AOB has already incurred costs:

✦   NON-REFUNDABLE DOWNPAYMENT AMOUNT – The downpayment amount of ₱200 will be deducted on any payment made and remaining amount will be refunded. Non-refundable downpayment amount deduction is also applicable to Fully Paid slots.

✦   EVENT CANCELLATION EXCHANGE OPTIONS – in lieu of the non-refundable amount, joiners will be given options as an exchange for their cancelled registration

⟡    GOODIE BAG & SOUVENIR CLAIMING OPTION – joiners can opt to CLAIM their GOODIE BAGS in their next AOB transpo event OR via delivery (delivery fee shouldered by claimers)

⟡    PARTIAL VOUHER CONVERSION OPTION – joiners can opt to RECEIVE an AOB Discount Code (₱100 ONLY) for their next AOB Transpo Event