If you received a text that there is a problem with your request, you will need to access your email for the details of the problem.

The email will have your order number and the details of your request, followed by instructions regarding the problem and how to fix it.

Directions to access your request:

Please follow the link to your original request:

https://vansdwa.scriborder.com/order_tracker

Enter your order number from the email and the email address you used during the ordering process

Click “Track Order”  and look for a new email.  (It may look like nothing happens, but Scribbles will send you a verification link in a new email.)

Open the new email and click on the word “login”

This will take you to an order tracking page.

Any time you would like to send a message to our Records Clerk, you can do so by logging into Scribbles this way.

Click on the blue button that says "Send Message"

Messages are responded to within 24 hours.

If you need to upload document, scroll down and click on the blue button below.

Please note:

The VPS Records Clerk can not listen to your voice message, please do not try to communicate this way

VPS requests are never assigned to a processor, so the Order Progress Tracker will not always indicate where your request is in our system.  If it has been more than 5 days since you submitted your request, please send a message through the message system.