Please allow 3-5 days for your request to be processed.
If it has been more than 5 days since the request was completed.
Check your spam folder for emails from Scribonline@scribsoft.com
If you do not have an email from Scribonline; log back into your original request and send a message to the Records Clerk. (directions below)
If you do not have your order number; email student.records@vansd.org and provide the Records Clerk with the student name you are requesting records for, the birthdate of the student and a brief description of the problem you are experiencing.
Directions to access your request:
Follow this link to your original request:
https://vansdwa.scriborder.com/order_tracker
Enter your order number from the email and the email address you used during the ordering process
Click “Track Order” and look for a new email. (It may look like nothing happens, but Scribbles will send you a verification link in a new email.)
Open the new email and click on the word “login”
This will take you to an order tracking page.
Any time you would like to send a message to our Records Clerk, you can do so by logging into Scribbles this way.
Type your message directly into the box that is next to "Message to Send" and click on the blue button that says "Send Message"
Messages are responded to within 24 hours.
Please note:
The VPS Records Clerk can not listen to your voice message, please do not try to communicate this way
VPS requests are never assigned to a processor, so the Order Progress Tracker will not always indicate where your request is in our system. If it has been more than 5 days since you submitted your request, please send a message through the message system.