Student & Parent Help Guide

Welcome to Utah Online School! We know online learning can feel different from a traditional classroom, so this page answers some common questions to help students and families get started and be successful.

If you still have questions, please reach out. I am happy to help!

Getting Started

How do I access my course?

Students will receive an automatic enrollment email with instructions for accessing their course.

Please check your:

• School email inbox

• Spam/junk folder

• Other email folders if you do not see the message

If you are having trouble accessing your course, contact your teacher or UOS support.

What should I do first?

Start by:

1. Logging into your course.

2. Reviewing the Home Page and Course Information.

3. Reading the syllabus/disclosure and course expectations.

4. Checking the course calendar and deadlines.

5. Beginning the first lesson or assignment.

Taking time to understand the course expectations will help you be successful.

Assignments & Submitting Work

Where do I find my assignments?

Assignments are located inside your online course.

Students should:

• Follow the course modules/units in order.

• Review instructions carefully.

• Check for required materials or examples.

• Complete assignments by the expected deadlines.

How do I submit my assignments?

Each assignment will include submission instructions.

Depending on the assignment, you may submit:

• A Google link

• A written response

• A video response

• A project submission

Always double-check that your work was successfully submitted. The art department uses google- so always check the share settings

How should I name my files?

Use clear file names so your teacher can easily identify your work.

A good example:

FirstName_LastName_AssignmentName

Example:
AmandaCampos_LogoProject

Grades & Progress

How can I check my grade?

Students should regularly check their course grade and progress.

Monitoring your progress helps you:

• Know what assignments are complete

• Identify missing work

• Stay on pace

• Ask for help early

What is the difference between Actual Grade and Relative Grade?

Actual Grade:
Your grade based only on the assignments you have completed and submitted.

Relative Grade:
A progress-based grade that considers both completed work and assignments that should have been completed by that point in the course.

Incomplete or missing assignments may affect your Relative Grade.

Students should focus on completing work consistently and staying on pace.

When are grades updated in PowerSchool?

Grades are updated according to UOS procedures. Generally that is on TUESDAY.  Please allow time for assignments to be graded and transferred into PowerSchool.

If you have questions about a grade, contact your teacher.

Getting Help

How do I contact my teacher?

The best way to get help is to contact your teacher by email or text. 

When contacting your teacher, include:

• Your name

• Your course

• The assignment or problem you need help with

• A screenshot or description of the issue (if applicable)

What if I need tutoring?

Tutoring is available for students who need additional support.

Students can request tutoring by emailing me at acampos@utahonline.org. I will arrange time to meet with you. 

What if I do not understand an assignment?

Do not wait until the end to ask for help!

Your teacher can provide:

• Additional explanations

• Examples

• Helpful resources

• Step-by-step guidance

• Online support meetings when needed

Reattempts & Revisions

Can I redo an assignment?

You can redo ANYTHING in my courses (except CE Art 1010)

Students should:

• Review teacher feedback.

• Make corrections or improvements.

• Follow the reattempt process.

• Submit requests before the deadline.

Last day to request a reattempt: The last day of class. We do not do extentions anymore. 

Online Learning Success

How much time should I spend on my course?

Online courses require students to manage their own time.

Successful students:

• Log in regularly.

• Follow the course pacing.

• Avoid waiting until deadlines to begin projects.

• Communicate when they need help.

What if I fall behind?

If you fall behind:

1. Review missing assignments.

2. Create a plan to catch up.

3. Contact your teacher for support.

4. Complete work consistently.

The sooner you ask for help, the easier it is to get back on track.

How do I communicate professionally online?

Online communication should always be respectful and appropriate.

Remember to:

• Use complete sentences.

• Be respectful.

• Include important details.

• Allow time for responses.

• Communicate professionally.

Video Assignments & Verification

Why do some assignments require a video?

Video responses help teachers verify student understanding and provide a more personal way for students to explain their learning.

Some assessments may require:

• Student participation in the video

• Explanation of the student's own work

Instructions will be provided with each assignment.

Technology Help

What technology do I need?

Students need:

• Reliable internet access

• A computer or device that can access course materials

• A supported web browser

• Ability to use required online tools

Some courses may require additional tools or programs.

What if I have technical problems?

Try these steps:

1. Check your internet connection.

2. Restart your device.

3. Try a different browser.

4. Review the technology help resources.

If the issue continues, contact UOS technology support at https://tech.utahonline.org/

Parent Questions

How can parents support online learning?

Parents can help by:

• Encouraging a regular learning schedule.

• Checking in on progress.

• Encouraging students to communicate with teachers.

• Helping students create a distraction-free workspace.

How can parents stay informed?

Parents can stay informed by:

• Checking communication from UOS.

• Reviewing student progress.

• Encouraging students to share course updates.

• Contacting the teacher with questions or concerns.

What accommodations are available for students?

Students with approved accommodations through an IEP, 504 Plan, or other support plans should work with UOS staff and their teacher to ensure appropriate supports are provided.

Students may have access to tools such as:

• Language settings

• Video captions/subtitles

• Additional learning supports

Still Have Questions?

If your question is not answered here, please contact your teacher. We are here to help you be successful in your online learning experience!

Remember: Asking questions is part of learning.