Effective DOS (June 2026 Bid Month)

LETTER OF AGREEMENT

BETWEEN

UNITED AIRLINES, INC.

AND

THE FLIGHT ATTENDANTS IN THE SERVICE OF

UNITED AIRLINES, INC.

AS REPRESENTED BY

ASSOCIATION OF FLIGHT ATTENDANTS-CWA, AFL-CIO

This Letter of Agreement is made and entered into in accordance with the Railway Labor Act by and between United Airlines. Inc . (the “Company’’) and the Association of Flight Attendants - CWA. AFL- CIO (the “Union”). 

WHEREAS during the negotiations between the Company and the Union (collectively. the “parties”) leading to the 2026-2031 Agreement (the “Agreement”), the parties agreed upon terms for the handling of disputes between the parties over the application and administration of the Agreement: and 

WHEREAS the parties agree that there is a mutual interest in their respective representatives being trained on the agreed upon process for the handling of disputes under the Agreement; 

NOW THEREFORE, the parties to this Letter of Agreement hereby agree as follows: 

1. Within nine (9) months of the ratification of the Agreement the Company and the Union will develop and conduct joint grievance training on the agreed upon process for the handling of disputes under the Agreement; 

2. Thereafter, the parties will conduct annual joint grievance training for individuals who have not yet been trained on the agreed upon process for the handling of disputes under the Agreement. In the event additional joint grievance training is necessary the parties will conduct such joint training as needed;

3.  The parties will also conduct ioint recurrent grievance training every two (2) years as a refresher course for those representatives who have previously completed joint grievance training; 

4. Union and Company representatives will be trained in interest-based dispute resolution and the process for the handling of disputes under the Agreement. Attendance at, and completion of, the training will be required for any representative from either party who will participate in the grievance process, including but not limited to the filing, responding, discussing or settling of grievances; 

5. Newly elected and newly appointed representatives will be temporarily approved to file. respond. discuss and settle grievances from the time they are elected/appointed until the next ioint training is conducted pursuant to paragraph 2., above; 

6. The Company and the Union will maintain internal records of individuals who are trained in the process for the handling of disputes under the Agreement to ensure their representatives receive the required initial training as well as the recurrent training. 

7. The cost of conducting the joint training shall be borne equally by the parties with regard to development. facilities and presentation of the training. Each party shall be responsible for their representatives’ individual expenses; 

8. Not earlier than one hundred and eighty (180) days after the completion of the initial joint grievance training referenced in paragraph one (1) above. either party may cancel this Letter of Agreement with a minimum of sixty (60) days written notice to the other party. 

The parties hereto have signed this Letter of Agreement this 31st day of May, 2026