3.4 Quick Tips
tip.mp4
SMILE! – it is simple, but it is one of the most effective tools you have
Prepare early – make sure the work space is stocked, clean, and prepared for your guests
Start with a positive attitude – BE NICE
Use notes when needed
Think about what questions will help engage your guests
Know and respect the guests
Make guests feel important
Seize the moment if something unique happens
Be aware of your body language and the guests’ – make eye contact
Be loud enough to be heard – ask!
Involve the guests – ask questions
It’s OK to lose your train of thought
TRUST is key – never do anything that could lessen the trust the guests have in you or the winery
It’s OK to say “I don’t know” – but find an answer and get back to the guest if necessary
Pay attention to your pronunciation
Make your presentation multi-sensory when possible
Remember the guest is here to have an enjoyable and fun experience
Laughter and playfulness are important traits
How you say something can be as equally as important as what you say
Evaluate your own presentation after the guests leave
Visit other wineries
Congratulations! You have reached the end of the third module. When you are ready, click on the following to move to Module 4.