MHealth Fairview and HealthEast
Education Office
The central contact for medical students in the MHealth/Fairview/HealthEast Education Office is Olivia Haines. She can be reached at olivia.haines@fairview.org .
M Health Fairview Learner Survey
The M Health Fairview team is looking for anonymous and confidential feedback on their learning environment. Please feel welcome to view this flier to learn more about how to give feedback that will help M Health Fairview assess their current learning environment.
Onboarding
MHealth/Fairview and HealthEast use Clinician Nexus for onboarding. Read more about onboarding through Clinician Nexus here.
For questions about MHealth/Fairview/HealthEast Clinician Nexus, please reach out to Olivia Haines in the Fairview Education Office at olivia.haines@fairview.org.
For system questions about Clinician Nexus, please contact Clinician Nexus at https://app.cliniciannexus.com/support/contact
Visiting Students
Visiting students will need to go directly through the MHealth Fairview Education office (Olivia Haines , olivia.haines@fairview.org) for badging and Epic access. She will email you with badge and Epic info one week prior to the start of the rotation. The information below for badging and Epic access only applies to UMN medical students.
Badging for UMN Medical Students
You will need a current badge to rotate within the MHealth Fairview and HealthEast systems. The badging office needs a three week notice prior to your start date if you need a new badge. Requests submitted later than three weeks prior to your start date may not be completed prior to your start date. This includes badges that are expired; the same amount of notice is needed to renew an expired badge.
We are transitioning to bulk badge requests by graduating class. However, individual badges can still be requested.
Please email olivia.haines@fairview.org if you need to request a new or renewed MHealth/Fairview or HealthEast* badge. When the badge is ready, you will receive an email with directions about picking up the badge. All photos must meet these qualifications (we will use your MEdIS photo as long as it meets the qualifications). Once you are notified that your badge is ready, you will be able to pick it up at the address below:
Midway Corporate Campus (main entrance)
1700 University Ave W
St. Paul, MN 55104
Hours: M-F, 8:00AM-5:00PM
If you already have a current badge (not expired) but are having access issues, please contact your course coordinator. They can reach out to accesscontrol@fairview.org with the students name, email and badge number and explain the access issue. Please include Olivia Haines (olivia.haines@fairview.org ) in the email.
*Please specify if you are requesting a HealthEast badge. These are separate from the MHealth Fairview badge and the process differs slightly. HealthEast Badges are needed for rotations at St. John's Hospital and Woodwinds.
If you are a visiting student, you will need to go directly through the Education Office for your badge. Please reach out to Olivia Haines at olivia.haines@fairview.org.
Fairview Epic for UMN Medical Students
Your Fairview Epic credentials can be found in your MEdIS profile. You are able to access Epic remotely once you set up the Fairview Secure Gateway.
If you need to reset your password for Fairview Epic, you can do so here: https://mypassword.fairview.org/
If you have trouble getting access, please contact the help desk at: 612-672-6805. Please write down the INC number related to the incident raised so that additional steps can be taken if it is not resolved.
If you are asked who your "manager" is, you can tell them your manager is Olivia Haines(Fairview Education Office)
Make sure they know you are a medical student
If the Fairview help desk (612-672-6805) is unable to fix the problem, please reach out to Olivia (olivia.haines@fairview.org ) and give her your help desk ticket number and phone number
If you are a visiting student, you will need to go directly through the Education Office for Epic access. Please reach out to Olivia Haines at olivia.haines@fairview.org .
Vocera
The Vocera Platform enables clinicians and staff to communicate and collaborate immediately. It’s what enables the right person to receive the right information at the right time, and to know which information is most important. It’s what allows a more human experience for care teams, patients, and families.
Vocera Access
Vocera Solution: Key Features
Secure HIPAA-compliant text messaging that is encrypted and traceable
Device of choice: iPhone, iPad, Android smartphones and tablets, Cisco and Spectralink VOIP handsets, desktop PCs, and Vocera Badges
Staff assignment and role-based calling with intelligent workflow
Employee Shuttle (Twin Cities Campus)
This is available for medical student use as well if you are placed at an M Health Fairview location on the Twin Cities campus.
The Employee Shuttle is available Monday through Friday, 5:00AM – 6:00PM
SCHEDULE & PICKUP/DROP-OFF LOCATIONS
Pickup / Drop-off Shuttle Service is available every 15 minutes with stops at the following locations:
East Bank – Clinics and Surgery Center (CSC): Erie St. SE
East Bank – UMMC Hospital (Unit J): Main Entrance
West Bank – Masonic Children’s Hospital: South Entrance
East Bank – Oak Street Ramp
Pickup – 5:10AM – 11:55AM: Oak Street
Drop-off – 12:00PM – 6:00PM: Ontario Street
Parking Ramp Escort Process
Employee Ramp Escort- Open Seven Days a Week, from 2:00PM until 6:30AM.
Students can be picked up in front of the main entrance by a shuttle van labeled “Ramp Escort” on both sides. Shuttle drivers are in the standard blue valet uniform and wear a M Health badge. The shuttle will enter the parking ramp and take staff members directly to where their car is parked.
The shuttle runs a continuous loop, returning to the Unit J Main entrance to pick up additional staff approximately every 15 minutes. Since the shuttle is running during peak escort times for Security, please know that wait times may be a bit longer.
Shuttle Request Number: 612-790-5398
Arrival – Transport to Unit J Hospital
Step 1 – Park in the Oak Street Ramp
Step 2 – Call the Shuttle Request Number from your personal cellular device and request a ride to Unit J Hospital.
Step 3 – Let the driver know what ramp you are in and what floor you are parked on. Remain in your vehicle with your lights on. Once you see the escort driver, honk your horn to let them know your exact location.
Departure – Transport from Unit J your parked vehicle
Step 1 – Escort vehicle is parked at the Unit J Emergency Entrance / Valet Driveway or call 612-790-5398 to request transport.
Step 2 – Let the drive know which ramp and floor your vehicle is parked on.
Campus Escorts Process
UMMC Security will continue to provide walking escorts as needed 24 hours a day, 7 days a week and are available by calling 612-273-4544.
U of M 612-624-WALK offers 24/7 escort/support to walk anyone anywhere on campus
EMR at MHealth Fairview and HealthEast
MHealth Fairview and HealthEast use EPIC as their EMR. EPIC Training is provided by the University of Minnesota Medical School in partnership with MHeath Fairview.