Trainers are expected to wear a clean Recreation shirt (not sweaty), athletic pants, and closed toed/heeled athletic shoes when training clients. 

• All FitLife Personal Trainers, Massage Therapists, and Pilates Trainers have a profile on Acuity Scheduling (AcuityScheduling.com). 

• What does Acuity do? 

● Online appointments 

● Online payments 

● Track packages 

● No double booking 

● Email and text reminders to providers and clients 

● Providers and clients can schedule or cancel appointments 

• Your Username is your email address we have on file, and the default Password is 'FitLife!' You are welcome to change the password. We recommend downloading the app to your smartphone. We also recommend you create a profile with a photo and short biography. 

• Create Your Calendar Under Business Settings select Availability, select Edit Availability/Limits. Set Hours of Availability and select Availability for Specific Days, or select Regular Weekly Hours.  CLICK HERE for a step-by-step video.

• Clients schedule their appointments via the links on our recreation.ucsd.edu website. 

• To cancel appointments, go to Appointments and open Appointment Calendar. Select the appointment you want to cancel. In the pop-up window you can cancel or reschedule. An email will be sent to your client.  CLICK HERE for a step-by-step video.

• First time clients will need to schedule their own appointment. After that they can purchase a package, give you the code, and you can schedule an appointment for them. Every appointment requires a payment by credit card or package code.

CLICK HERE to download the Acuity App!

• All FitLife team members have a profile on Group Ex Pro

• Your Username is your email address we have on file, and the default Password is FitLife! You are welcome to change the password. We recommend downloading the app to your smartphone. We also recommend you create a profile with a photo and short biography. 

• Group Ex Pro  to manage our CPR/FA and fitness certification requirements

• You can access all trainer contact information via the 'Contact List' tab in Group Ex Pro

• Clients will schedule, reschedule, cancel, and pay for appointments via the Acuity Scheduling platform. 

• Personal trainers, massage therapists or private Pilates trainers must contact their client as soon as possible if you are unable to attend a session due to illness or emergency. Please reschedule your appointment with Acuity Scheduling. 

• If you cannot reach your client in person, call the location of your class and alert the clerk there: 

RIMAC front desk at 858-534-3570 

Main Gym front desk at 858-822-4815 

Canyonview Pool at 858-822-0015 

• It is a violation of UC San Diego policy to conduct any private session as an independent contractor or handle any financial transaction directly with a client. Trading services with fellow Recreation colleagues in UCSD Recreation facilities is not allowed. This violation will result in immediate termination.

• To ensure a smooth coordination between our teams, please see the directions below for Canyonview Aquatics Center use.

• If you are going to train a client at Canyonview’s fitness gym or at/in Canyonview’s pools, please email Fitness Coordinator VLaniawe@ucsd.edu at least 2 business days/48 hours in advance. This allows the Canyonview team to know to expect us.

  • For private pool lessons, Canyonview typically reserves lane 19 (the second to the shallowest lane). However, if you would prefer to use a different area of the pool, you can specify that in your request, and they will do their best to accommodate your needs based on availability.

  • See Staff Directory → Aquatics for additional Canyonview contact information. 

Pilates Trainers ALSO adhere to the Acuity scheduling calendar and rooms assigned. Do not deviate from schedule or room assignment unless co-workers have been contacted and confirmed it is approved. Use your name and the first and last name of your client when making a reservation. 

Please note: For risk and liability, Private Pilates studio access is not allowed for business or personal use when Main Gym is closed (both during building closures and outside of regular business hours). This policy is the same for all indoor Rec facilities and Triton Fit Park.