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**If you are experiencing any COVID-19 symptoms (fever, cough, fatigue, sore throat, headache etc.), do not visit a clinic or go to the hospital. Call 811 and get medical information/advice.**
For information about the different types of health insurance coverage, see the International Student Services (ISS) webpage.
Students' Union Building (SUB)
Students' Union Building (SUB)
General Wellness Services
Students who have a medical question, need to refill a prescription, need a referral to a specialist, or something not immediately life-threatening (such as a persistent cough/cold or a bad sprain) should visit the University Health Centre located on campus in the second floor of the Students' Union Building (SUB).
The University Health Centre is a convenient health clinic on campus where you can book appointments in advance or do a walk-in and wait to be seen by the next available doctor. They will likely be the easiest place to go for accepting your University of Alberta Health Insurance Plan (UAHIP) coverage or private insurance.
University Health Centre Website
Location:
2-200, 2nd Floor, Students' Union Building (SUB)
Phone: 780-492-2612
Fax: 780-248-1193
Hours: see website
General questions: hws@ualberta.ca
Please note that they cannot discuss a patient's medical history over email or phone.
The Landing
"The Landing is a Students' Union service at the University of Alberta main campus that offers support for gender and sexual diversity. We strive to promote gender equity on a broad scale, and advocate for the safety and acceptance of individuals of all genders and sexualities in campus life."
Location: SUB 0-68
Website: https://www.su.ualberta.ca/services/thelanding/
Phone: 780-492-4949
Email: thelanding@su.ualberta.ca
Hours (In-Person or Virtual)
Monday to Thursday: 12 pm - 4 pm
Sexual Assault Centre (SAC)
"The U of A Sexual Assault Centre (UASAC) provides drop-in crisis intervention support to survivors of sexual violence and their supporters, as well as comprehensive educational workshops for the campus community."
Location: SUB 2-705
Website: https://www.ualberta.ca/current-students/sexual-assault-centre/index.html
Phone: 780-492-9771
Email: sexualassaultcentre@ualberta.ca
Hours (In-Person Support)
Monday to Friday: 9 am - 5 pm (excluding stat holidays)
Hours (Virtual Support)
Monday to Friday: 1 pm - 7 pm (excluding stat holidays)
Counselling & Clinical Services
"Counselling & Clinical Services (CCS) provides psychological treatment services to the students at the University of Alberta using a short-term therapy model. The intention is to help students cope with situations that impact their current level of mental health or illness to assist them to function successfully during their University experience."
Location: SUB 0-11 (temporary location)
Website: https://www.ualberta.ca/current-students/counselling/index.html
Phone: 780-492-5205
Reception Hours
Monday to Friday: 8 am - 4:30 pm
Service Hours
Monday, Thursday & Friday: 8 am - 4:30 pm
Tuesday & Wednesday: 8:00 am - 7 pm
Walk-In Clinics
Walk-In Clinics
On weekdays and weekends, you can visit a "walk-in clinic” or "Medicentre”. They usually operate on a "walk-in” basis (no appointment needed) and are open longer hours, but you may wait up to a few hours to be seen, depending on how busy they are and how severe/urgent your injury or problem is. They may also be more unfamiliar with billing to the UAHIP or private insurance, so be sure to show them your health insurance card, ask them how much money the appointment may cost you, and if they do direct billing. If you need to pay upfront and be reimbursed later, then you would submit your receipts to your insurance provider (UAHIP or other private insurance) and will be sent your reimbursement after.
A few Medicentre locations near campus or off the LRT line are:
11807 Jasper Avenue
Telephone: 780-488-1222
Hours of Operation: see website
11076 - 51 Avenue NW
Telephone: 780-436-8071
Hours of Operation: see website
2041 - 111 Street NW
Telephone: 780-438-2306
Hours of Operation: see website
Hospital
Hospital
**In the case of an emergency (ambulance/fire/police needed immediately) - dial 911**
Emergencies
Emergencies
The hospital emergency department is for people who are badly injured and are in need of emergency medical care (such as a cut that is bleeding badly, a broken arm, difficulty breathing, chest pains etc.)
The nearest hospital to campus is:
University of Alberta Hospital
8440 - 112 Street NW
Telephone: 780-407-8822
The U of A Hospital offers 24-hour service, and you can visit their website here.
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