Audio Resources
Adjusting your mic settings for a virtual conference/meeting
Technologies in Education have been supporting many different types of video conferences over the years and especially now with people working from home. The biggest technical issue people have is getting their audio to work properly when joining the Video Conference systems, we have available to us.
Please do not hesitate to contact Technologies in Education for help. We are very responsive to email requests. Please email techined@ualberta.ca for more assistance.
First thing you should do if you can not hear or be heard When you join your meeting:
Most of the time the audio issue resolves with quitting Zoom, BlueJeans, or Google Meet and clicking on the meeting link again. If this does not work, we recommend restarting your computer.
Check your audio settings and levels
We recommend before going into any Virtual meeting that you check your audio input, output and levels.
Mac: Click on System Preferences (could be on your dock, but can also be reached by clicking on the Apple on the top left and system preferences) > Then click on sound.
PC: The easiest way to get to your sound setting on a PC with Windows 10 is to press the Windows key on your keyboard (or click on Start) and type “Sound” in the start menu search dialog box.
In this area, you can make sure your output (speakers) are correct. For example; if you are using USB headphones, make sure that they are selected here.
You can also check which input device is active in this area.
Important: for more advanced control-click on the Sound control panel in this same area (blue text link).
From the screenshot above (meaning you are still in the sound dialog box and recording tab) click on the proper recording device (the device you wish to use), then click on properties.
If you make audio adjustments prior to joining your meeting you are more likely to have both audio input and output success in order to be able to enjoy the meeting.