Human Performance Practitioner with experience in identifying training needs and designing tailored learning programs and tools. Extensive experience in human/workforce performance analysis. Self-driven to consistently achieve client expectations while meeting all deadlines, objectives, and goals. Strong leadership and interpersonal skills. Works well with team members and all levels of management. Over eight years of effective telework experience. Skilled with Microsoft Office and Google Office applications. Proficient in collaboration, telework, facilitation and presentation skills.
Work Experience
Training Performance Analyst, Metris Global LLC, New London, Connecticut (Remote), 2021 - present
Training Performance Analyst supporting the United States Coast Guard.
Conducted a Leadership Development Framework (LDF) Benchmarking Analysis in alignment with FORCECOM’s Standard Operating Procedure Volume 2 to validate and modernize 28 leadership development competencies resulting in the update and adoption of a new LDF.
Completed a Rapid Analysis of the approved 2022 LDF in support of CG-128’s effort to better define the leadership competencies for incorporation into all aspects of an individual’s professional development.
Partnered with the Officer Evaluation System Change Action Team to conduct a Rapid Analysis and Qualitative Comparison of the Officer Evaluation Report (OER), to benchmark the proposed OER dimensions to other military branches and compare against 2022 leadership competency definitions for alignment.
Conducted a Training Needs Assessment on the Direct Commission Officer program to develop a vetted task list and identify opportunities for improvement.
Collaborated with the FC-Tace to identify and assess commercial-off-the-shelf training solutions that focus on sales and recruiting skills for Recruiting Command.
Supported FC-Tace’s Behavior Competency Needs Assessment to determine behaviors and personality traits affecting recruiter performance and enable Recruiting Command to improve the selection of Recruiters.
Learning Consultant, Blue Cross Blue Shield of Western New York, Buffalo, New York, 2020 - 2021
Collaborated with business partners and team members to evaluate training needs and identify the most effective training delivery method.
Coordinated multiple projects, leveraging department’s project management methodology and design documents.
Supervised and lead a team of 4 Learning Specialists I and II.
Recipient of the Team Innovation Award, Signature Service Award, and Team Member Awards.
Learning Specialist II, Blue Cross Blue Shield of Western New York, Buffalo, New York, 2019 - 2020
Utilized adult learning principles, along with systematic and systemic approaches, to develop training content and programs that resolved performance gaps within Health Care Services.
Managed and presented training to over 50 new hires responsible for selling Medicare products, leading them to exceed 2019 sales goals.
Conducted needs analysis for the design and development of a Learning Champion program to support successful implementation of a new skills, knowledge, or behaviors.
Assisted with eLearning curriculum design, utilizing Articulate 360, to develop and deliver a true blended learning approach for the launch of a new Customer Relationship Management System, Microsoft Dynamics.
Veteran Career & Transition Training Manager, Still Serving Veterans, Huntsville, Alabama, 2018 - 2019
Managed a $75k BOEING Life Transition Support Program grant.
Translated the program into a functional Project Plan, maintaining alignment with the organization’s Mission.
Served as the program’s Instructional Designer using research-based proven practices to develop workshop content and reference materials.
Collaborated with team members to develop and document the “SSV Approach” to deliver effective, tailorable, “high touch” career, transition, and employment services to all clients.
Designed and maintained a system to track program metrics and outcomes as specified in the grant award.
Executive Director, Coos Bay Downtown Association, Coos Bay, Oregon, 2016 - 2017
Developed policies and guidelines for municipal implementation.
Planned and coordinated municipal economic improvement activities and events for up to 10,000 attendees.
Developed scopes, plans-of-action, and project schedules for securing grants up to $100,000.
Provided information and decision briefing about developments and finances to the Board of Directors, City Council, City Officials, service clubs, and media.
Associate Consultant, Booz Allen Hamilton, Arlington, Virginia (Remote), 2010 - 2015
Functional Analyst for U.S. Coast Guard, Federal Emergency Management Agency, and Department of Defense.
Conducted mission analysis for U.S. Coast Guard Defense Operations and a Marine Environmental Protection to evaluate readiness and presented evidence-based alternatives for mitigating readiness and capability gaps.
Conducted U.S. Coast Guard H-65 Dolphin Operator and Maintainer Secure Communications Job Task Analysis to provide recommendations for improving training and curriculum.
Conducted Front End Analysis, of U.S. Coast Guard Tactical and Pursuit Training to provide performance‑based training and job aid recommendations.
Analyzed and assessed U.S. Coast Guard Chemical Biological Radiological and Nuclear protection training for a 2012 Capability Analysis Report; identified gaps between unit performance, and mission and policy requirements; recommended to gap mitigations and performance benchmarks.
Performance and Team Award recipient, July 2012, June 2014, and March 2015.
Engineer, United States Coast Guard, Annapolis, Maryland, 2009 - 2010
Qualified as Boat Crewman, Small Boat Engineer, Boarding Team Member (law enforcement operations), and Station Radio-Watch Operator.
Experienced in Incident Command System (ICS) operations, pollution cleanup, team coordination training, and safety stand down briefs.
Maintained a 25ft Response Boat Small and a 41 ft. Utility Boat to U.S. Coast Guard readiness standards.
Instructional Design: Goal Analysis, Task Analysis, Learner Analysis, Job Aids Design
Needs Assessment: Identification of Needs and Data Sources, Data Collection, Data Analysis, Recommendations
Evaluation: 10-Step Evaluation, Formative Evaluation, Summative Evaluation
E-Learning: Storyboarding, Scenario-Based E-Learning Design, Articulate, Camtasia, Adobe Creative Suite, Blackboard, Canvas
Research: Formative and Summative Evaluation, Survey Design (Qualtrics, SurveyMonkey), Interview, Data Visualization, Statistics (SPSS)
Project Management: Asana
Software: Microsoft Office (Word, Excel, PowerPoint, Access), Google Suite, Zoom, WebEx
Master of Science degree in Organizational Performance and Workplace Learning, College of Engineering, Boise State University, Boise, Idaho, USA (anticipated graduation: December, 2023)
Graduate Certificate in Workplace Instructional Design, Organizational Performance and Workplace Learning, College of Engineering, Boise State University, Boise, Idaho, USA (December, 2022)
Bachelor of Science degree in Sports Studies/ Minor: Business, College of Health and Human Performance, East Carolina University, Greenville, North Carolina, USA (May, 2009)
Accomplishment Based Curriculum Development System, Front End Analysis (May, 2012)
Incident Command Systems (ICS) 100, 200, 300, 400, 700, 800 (June 2011)