Troubleshooting

Sometimes you need to clear the web browser cache for a specific website to reset some application behavior.  There are two options:

Option 1: Press CTRL + F5

1. Open the Website you want to clear in the cache

2. Press Ctrl + F5 or use Ctrl  + R

3. Or use the Developer Tools by pressing F12. Once the chrome dev tools are open, just right click on the refresh button and a menu will drop down. This menu gives you the option of doing a hard refresh.

Option 2: Clear Application Data

1. Use the settings option of the application to clear cached data that may affect your published map layers or other settings.

2. Open the navigation panel on the left, then Settings > User cache > Clear.

Option 3: Clear Application Data

If the above steps still does not resolve your issue, then you can clear out the local settings (Chrome is the example):

1. Open the Google Chrome Console by pressing F12 key.

2. Select “Application” in the console's top menu; looks for ">> " to expand the menu options if you do not see "Application".

3. Select “Local Storage” in the console's left menu.

4. Right click your site(s) and click clear to delete the local storage.

Press F11 to make the browser full screen.  To make the browser header visible again simply press F11 again. 

There are two components required to have a full localized language support 1) the application interface and 2) the language profile configured with field info and context info during setup.

Application Interface

The application interface will pick up the default language setting from your browser and use this to display menus, toolbars, and messages in the supported language.  

To switch the application interface language from the default to one of the supported languages simply change the default language in your browser.  For example, in Chrome click Settings -> Advanced -> Languages -> Language -> Order languages based on your preference.  You may need to "Add languages".  

If LRM Web was already running you will need to exit and sign back in to see the changes.  Also, you may need to press Ctrl+F5 to refresh any cached terminology.  The supported languages include: en-US (default), de-DE, es-ES, fi-FI, fr-CA, and pt-BR.  Additional languages can be added based on customer demand.

Language Profile

The content of LRM Web is managed by your configuration language profile; i.e., the data needs to be configured to support one or more language profiles.  Contact your Trimble Forestry account manager to determine if you need to make any changes to your setup to implement your language profiles.  If you are already using language profiles with LRM Desktop, then you will be able to take advantage of that configuration with LRM Web.   

Dashboards work best when navigating from the Tree View or Query View while in "Data View" mode; i.e., turn off your Map View. 

The DEMO dashboards are configured with public access and restricted account access.

1. US Weather Dashboard - no login required

2. Demo Dashboard - requires an LRM Esri Portal Account.  This does not work with your ArcGIS account.

3. Web Parity - Embedded - required a Trimble Account

4. LRM Web Parity Progress - requires a Trimble Account

5. Covid-19 Dashboard - no login required 

In some cases public WMS services may publish mixed content including references to HTTPS and HTTP. This could result in a 500, 502, or some other error based on insecure content from an HTTP source.

You may end up with a message like: "Mixed Content: The page at 'https://{some URL here/ngsw-worker.js' was loaded over HTTPS, but requested an insecure HTTP resource 'http://som URL here/wms?paramters...'. This request has been blocked; the content must be served over HTTPS".

If this occurs, verify the content provider and if necessary contact the provider and request they publish secure content.  If that is not possible and you feel the need to load insecure content then you can force the content to be loaded using these steps

1. While the Map View is open

2. Press Ctrl + F5 to refresh the map view

3. then try to add WMS layer again

We advise to avoid using insecure HTTP content, but if you know the source and trust it, then this may help access WMS services while they transition to publishing more secure content. 

If you are having trouble with the accuracy of the location for this feature check the following on Windows > System Settings - Location Privacy Settings

1. Allow access to location on this device - Location for this device is on (default is off) 

2. Allow apps to access you location - on (default is off) 

3. Default location - [Set default]

Check your browser settings for VPN and location tracking:

1. Check your browser VPN settings since many browsers now include VPN embedded as a feature or use third party extensions:

   1. Opera Browser

   2. Mozilla Firefox (with a third-party extension like NordVPN)

   3. Google Chrome (with a third-party extension like NordVPN)

   4. Microsoft Edge (with the built-in VPN feature)

   5. Brave Browser (with the built-in Tor feature)

2. Check you browser location tracking settings:

   1. Google Chrome: In Chrome, you can block location tracking in the Privacy and security settings.

   2. Mozilla Firefox: Firefox allows users to block location tracking under the Privacy & Security settings.

   3. Apple Safari: Safari allows users to block location tracking under the Privacy settings.

   4. Microsoft Edge: You can block location tracking in Edge under the Privacy & Security settings.

   5. Opera: Opera provides a setting to block location tracking under the Privacy and Security settings.

Check your with your Network Administrator for other services or network configuration that may block your location:

1. 1. Virtual Private Network (VPN) - A VPN creates a secure and encrypted connection between your device and the internet.

   2. Proxy servers - Proxy servers can be used to mask your IP address and location.

   3. DNS Proxy - DNS proxy reroutes your internet traffic through a server located in another part of the world. 

Our documentation is available at the Trimble Forestry Support Portal: CFForest: Land Resource Manager (LRM) .