Q1. The email concerning the integrated account and Admission Letter has still not arrived after the scheduled delivery date.

A1. The email will be delivered approximately one week after you complete the enrollment procedures. It will be sent to the personal email address you registered during the admission procedures.

If you do not receive the email by the scheduled delivery date, please be sure to check if the email is in your spam folder or if there is a typo in the email address you have registered.

If the email address you registered during the enrollment procedures is incorrect, please follow the steps here (Updating registration details of the online admission procedures) to correct your email address, and then contact the office in charge of the graduate school you will enroll in  here.

When making an inquiry, please have the following information ready: the name of the graduate school with which you will enroll, examination type, and examinee number.

Q2. I have checked my spam folder and email address as recommended in A1, but I still haven’t received the email, even though the scheduled delivery date has passed. What should I do?

A2. Contact the office in charge of the graduate school you will enroll in here.

When making an inquiry, please have the following information on hand: the name of the graduate school with which you will enroll, examination type, and examinee number.

Q3. I forgot my integrated ID / email address / integrated password.

A3. Your Integrated ID and email address are provided in the email with the subject “[返信不可]統合パスワード登録完了通知 Password registration completion notification.” Please refer to that email for confirmation.

You can re-register your Integrated Password at the following URL.

< Integrated Password Reminder System >

https://gainfo.toyo.ac.jp/reminder/resetrequest

If you still have any questions after checking the above, please contact the Systems Management Section here.

Q4. I completed my password registration in STEP 1: Obtaining an integrated account, Admission Letter, etc., but I have not received the email titled “(No Reply) Password registration completion notification.”

A4. The email may be in your spam folder. Please make sure that your email settings allow you to receive emails from “Idapmanager@hakusrv.toyo.ac.jp” in advance, and check your spam folder to see if the email was sent there.

Q1. I have registered the wrong student ID number.

A1. Cross it out with a double line, and write the correct student ID number. No correction seal is required.

Q2. I have accidentally obtained a copy of my Certificate of Residence that includes household information for the enrollment procedures. Do I need to get a new one without the household information?

A2. Certificate of Residence showing household information is acceptable for submission without any problems.

Q1. I have other commitments on the date of the enrollment procedure and cannot come to the University.

A1. Participation in the enrollment procedures is mandatory. New students must attend in person. If you do not attend, you will be considered to have no intention of studying at the University, and you may be dismissed. Should you be unable to come to campus at the scheduled time due to a special reason, please contact the office in charge of the graduate school you will enroll in.

Q2. I do not know the times and venues of the enrollment procedures and orientations.

A2. Please check the website of the graduate school you will enroll in via STEP 5: Various guidance sessions.

Q3. I am not sure what to bring with me to the enrollment procedures.

A3. Please refer to 3) Enrollment Procedures within STEP 4: Enrollment Procedures.

Q1. When does the course registration period start?

A1. Please check the STEP 6: Course Registration and System Usage page.

Q2. What is the schedule for classes and vacation periods?

A2. Please check the Academic calendar page. (Click the link, and you will be redirected to the Academic calendar / Campus calendar on the Toyo University Official Website.) 

Q3. I cannot attend classes due to personal circumstances. What should I do?

A3. If you are absent from a class, contact the instructor in charge directly and follow their instructions. After obtaining your account, you can check instructor contact information (such as email addresses) from “Syllabus/ Instructors' Profiles.” Inquiries or transfers will not be accepted at the office in charge at the graduate school, neither over the phone nor by any other means.

Q1. I want to buy a student commuter pass. When can I get my Student ID Card and student commuter certificate?

A1. The Card and certificate will be provided during the enrollment procedures. Please click here for details.