1. Open Google Chrome
2. Chromebook - Press the Ctrl, Shift and Backspace keys on your keyboard at the same time.
Windows - Press the Ctrl, Shift and Delete keys on your keyboard at the same time.
MAC – Press the Cmd, Shift and Delete keys on your keyboard at the same time.
3. Click the Advanced tab
4. Click the Time Range drop down and choose All time.
5. Make sure Cookies and other site data and Cached images and files are both checked.
6. Click the Clear data button and wait until it is finished.
7. Try the website that you were having issues with again.