Device Repair Procedure

DoDEA has provided additional devices to cover unexpected enrollment increases and replacement devices. Devices that are broken or fail to work properly must be taken to a teacher. The teacher will submit a ticket to initiate repair of the device. A replacement device will be issued to the student after a ticket has been submitted if the original device needs to be repaired.

Step One: Student reports broken device to teacher.

Step Two: Teacher submits a ticket to initiate repair of the device.

Step Three: The SDT* notifies the teacher that the student needs a replacement device.

Step Four: The student is issued a replacement device by the IS**.

Step Five: The SDT repairs the device and returns it to the teacher.

Step Six: The student returns the replacement device to the IS, and retrieves the original device.

*Service Desk Technician

**Information Specialist