TOPIK BAHASA INGGRIS KONSENTRASI KEAHLIAN PERHOTELAN
TOPIK BAHASA INGGRIS KONSENTRASI KEAHLIAN PERHOTELAN
Introduction to Hospitality Industry
a. Vocabulary related to hospitality.
b. Different sectors within the hospitality industry.
c. Job roles and responsibilities in a hotel.
Customer Service Skills
a. Phrases and expressions for greeting guests.
b. Handling guest complaints and requests.
c. Telephone etiquette.
Reservations and Check-In/Check-Out Procedures
a. Making and confirming reservations.
b. Check-in and check-out vocabulary and procedures.
c. Handling cancellations and overbookings.
Hotel Facilities and Services
a. Describing hotel facilities (e.g., rooms, restaurant, gym, pool).
b. Offering services (e.g., room service, laundry, concierge).
c. Explaining hotel policies (e.g., check-out times, payment methods).
Food and Beverage Services
a. Menu vocabulary and descriptions.
b. Taking orders and serving food and drinks.
c. Handling special dietary requests.
Housekeeping Department
a. Vocabulary for cleaning and maintenance.
b. Procedures for cleaning rooms and public areas.
c. Reporting and logging maintenance issues.
Tourism and Travel Information
a. Providing information about local attractions and activities.
b. Giving directions and recommendations.
c. Arranging transportation and tours.
Event Planning and Management
a. Planning and organizing events (e.g., conferences, weddings).
b. Coordinating with other departments (e.g., catering, housekeeping).
c. Managing event schedules and guest lists.
Emergency Procedures and Safety
a. Vocabulary for emergencies (e.g., fire, medical emergencies).
b. Procedures for evacuations and safety drills.
c. Reporting and documenting incidents.
Cultural Awareness and Sensitivity
a. Understanding cultural differences.
b. Communicating effectively with international guests.
c. Providing culturally appropriate services.
Professional Development and Career Planning
a. Writing resumes and cover letters.
b. Preparing for job interviews.
c. Career paths and opportunities in the hospitality industry.
Sustainable Practices in Hospitality
a. Vocabulary related to sustainability.
b. Implementing eco-friendly practices in hotels.
c. Promoting sustainability to guests.
Technology in Hospitality
a. Using hotel management software.
b.Online booking systems.
c. The role of social media and online reviews.
Business Communication Skills
a. Writing emails and business correspondence.
b. Conducting meetings and presentations.
c. Negotiating with suppliers and partners.
Legal and Ethical Issues in Hospitality
a. Understanding hospitality laws and regulations.
b. Guest privacy and data protection.
c. Ethical dilemmas and professional conduct.