Links
Why the other line is likely to move faster:
http://www.youtube.com/watch?v=F5Ri_HhziI0
Find the best checkout line (WSJ):
http://online.wsj.com/article/SB10001424052970204770404577082933921432686.html
Little's Law:
http://web.mit.edu/sgraves/www/papers/Little%27s%20Law-Published.pdf
Interview with John Little:
http://www.youtube.com/watch?v=mVkjJSKKp9A
Introduction to Queueing Theory (Excel Sheet)
http://people.brunel.ac.uk/~mastjjb/jeb/or/queue.html
Queueing is a transient phenomenon (in stable networks): M/M/1 applet
http://www.jonathanjordan.staff.shef.ac.uk/pas375/MM1.html
Queueing (OR Methods, Jensen)
http://www.me.utexas.edu/~jensen/ORMM/models/unit/queue/index.html
Rules of Thumb, Back of the Envelope and Little’s Law
http://www.daschmelzer.com/cmg2006/PDFs/044.pdf
Myron Hlynka's Queueing Theory Page:
http://web2.uwindsor.ca/math/hlynka/queue.html
Articles by Neil Gunther:
Let the Bridge Fall—As Long as It Falls on Time
Of Buses and Bunching: Strangeness in the Queue
Evaluating Scalability Parameters: A Fitting End
UNIX Load Average Part 2: Not Your Average Average