Important Numbers & Websites

Websites and Numbers for Marketplace Consumer Applications

• HealthCare.gov: Online portal for Health Insurance Marketplace

• 1-800-318-2596: Federal call center for Health Insurance Marketplace

  • Special CAC Phone Number for Call Center: 1-855-879-2683

  • When prompted enter your organization’s access code. Access code is usually organization's main phone number. You can email CACQuestions@cms.hhs.gov for information.

  • Marketplace Appeals Center: 1-855-231-1751

  • Marketplace Appeals Center Fax: 1-877-369-0130

• ePASS: Online portal for NC Medicaid and Health Choice applications.

Marketplace Health Insurance Companies Customer Service

2019 Plans

• Blue Cross Blue Shield of North Carolina

  • Before enrollment questions: 1-800-324-4973

  • Post enrollment questions: Call customer service number on back of ID card. If consumer does not have ID card, call: 1-800-446-8053

  • Paying premium before invoice received: 1-888-802-2386

  • Payments online: bcbsnc.com/pay

  • Verification of Coverage: bcbsnc.com/voc

• Cigna

  • New Consumers: 1-800-Cigna24 (1-800-244-6224)

  • Current Marketplace consumers: 1-866-494-2111

    • Billing Questions: 1-877-484-5967

  • Ambetter

    • Sales Department: 1-855-700-7985

    • Membership: 1-833-863-1310

    • Provider Search: https://providersearch.ambetterhealth.com/

Online Tools to Use During Appointments

• • Chart: Federal Poverty Levels (2019)

  • Provider Directories and Networks

  • Blue Cross Blue Shield of NC

  • Cigna

  • Ambetter

  • Formularies

  • Blue Cross Blue Shield of NC

  • Cigna

• Plan Comparison Tools

  • HealthCare.gov See Plans and Prices Tool

  • HealthSherpa

  • Value Penguin

• Subsidy Calculators

  • Kaiser Family Foundation Health Insurance Marketplace Calculator

• Exemptions Eligibility

  • HealthCare.gov Exemptions Screener

  • Penalty Calculator

  • ACA Tax Penalty Calculator

• Family Glitch Calculator

  • ACA Family Glitch Calculator

NC Medicaid

• Enrollment Broker website: ncmedicaidplans.gov

• Enrollment Broker phone: 1-833-870-5500

Referrals to Other Enrollment Assisters

• North Carolina Hotline for Assister Appointments: 1-855-733-3711 (M-F 8 AM-5 PM During OEP)

• Find Local Help on HealthCare.gov

• Get Covered Connector

• Referral to Legal Services Agencies for Marketplace Appeals

Other Referrals

• Health Insurance Smart NC. Program run by NC Department of Insurance to assist consumers who have questions or problems with their health insurance.

  • Phone: 855-408-1212

• Seniors' Health Insurance Information Program (SHIIP): Program run by NC Department of Insurance to counsel and assist Medicare beneficiaries.

  • Phone: 855-408-1212

• Free Tax Prep Help — Find a Volunteer Income Tax Assistance (VITA) Program Near You

Patient Premium and Cost-Sharing Assistance Programs

• Overview of Premium and Cost-Sharing Assistance Programs in NC

  • Premium Help - for Residents of Durham, Orange, and Wake Counties

    • Video: Training on PremiumHelp.org Application