In-Person Training

• February 12, 2020 Outreach & Enrollment/Special Populations Joint Workgroup Meeting

  • Immigrant Access to Public Benefits and Health Care

    • Slides

    • Health Insurance Eligibility for Immigrants brochure

    • Public charge resources from NC Justice Center

  • Workers Compensation: What Health Centers Should Know

    • Slides

• October 25, 2019 Outreach & Enrollment Workgroup Meeting

Topic: Medicaid

• Slide presentation

• Medicaid Eligibility Chart

• Where to Start chart

  • Immigrant Families Consumer Flyer (English)

  • Immigrant Families Consumer Flyer (Spanish)

  • Immigrant Eligibility for Health Insurance brochure (English)

  • Immigrant Eligibility for Health Insurance brochure (Spanish)

  • Public Charge Fact Sheet (English)

  • Public Charge Fact Sheet (Spanish)

• Medicaid Transformation slide presentation

• Locate Enrollment Broker events

• Compare pre-paid health plans

• July 9, 2019 Outreach & Enrollment/Special Populations Workgroup Meeting

Slides

• • Motivational Interviewing

  • NCCARE360

• January 8, 2019 Outreach & Enrollment/Special Populations Workgroup Meeting

  • • Energy Assistance Programs

    • Slides

      • LIEAP poster (English and Spanish)

    • DHHS website for LIEAP

    • LIEAP press release (November 2018)

    • LIEAP application (from ePass)

    • CIP/LIEAP overview

    • Medicaid

    • Slides

    • Medicaid Income Limits

      • Medicaid Dashboard (resource for county-level Medicaid data)

    • Transportation Resources

    • Slides

• Educate, Empower, Enroll: Conference for North Carolina In-Person Assisters 2018 (October 22, 2018)

• • Materials and Slides

• May 2018 Outreach & Enrollment Workgroup Meeting (Premium and Copay Assistance Program, Resources to Address Food Insecurity)

• • Slides

  • Assister Guide to Enrolling People Living with HIV

    • Maximizing SNAP Benefits with Medical Expense Deduction

    • Fact Sheet from National Council on Aging

    • Consumer-Facing Flyer

    • Food Programs for Older Adults

    • Congregate Meal Sites

    • Home-delivered Meals

    • Seniors Farmers' Market Nutrition Program

    • Online Training to Help Seniors Experiencing Food Insecurity

    • Locate Summer Feeding Program Sites

    • https://www.fns.usda.gov/summerfoodrocks

      • Call 866-3Hungry, 877-3Hombre

• September 2017 Training: Preparing for 2018 Marketplace Open Enrollment

• • Presentations

    • NCCHCA: Updates for OE5

    • Lincoln CHC: Panel Presentation

    • Blue Cross Blue Shield NC: 2018 QHP Updates

  • Handouts

    • NCCHCA: OE5 CAC Guide

    • NCCHCA: Preparing for OE5

    • Charlotte CHC: Handout to Explain Cost Sharing

    • Charlotte CHC: Who Needs Health Insurance? Flier

    • Charlotte CHC: Marketplace Outreach Postcard (English/Spanish)

    • CMS: Outreach Materials

    • Blue Cross Blue Shield NC: Preventive Services

• July 2017 Regional Meetings

• • Slides: Policy Update

  • Slides: Enhancing Role of O&E

  • Notes: Strategies for OE5 & Addressing Patient Social Needs

  • Handouts: FQHC O&E Worker Scope of Work and Sample Activities for Health Center O&E Staff

• Medicaid Application & Enrollment: What Assisters Need to Know

• • Quick Review Presentation

  • Presumptive Eligibility Presentation

  • More materials can be found on the Medicaid/NC Health Choice Page

• Educate, Empower, Enroll: Conference for North Carolina In-Person Assisters 2016 (October 4-5, 2016)

• • Materials and slides from conference sessions

• Marketplace Assistance for H-2A Workers (March 15, 2016)

• • Training Slides (Trivia, Scenarios, Year in the Life)

  • H-2A Workers, Taxes, and ACA Slides

• Educate, Empower, Enroll: Conference for North Carolina In-Person Assisters 2015 (October 13, 2015)

• • Materials and slides from conference sessions

• 2015-2016 Pre-Open Enrollment Refresher Training (September 16-17, 2015) Slide Decks

• • The Big Picture: Health Insurance Options and the Marketplace

    • • Handouts: Key Concepts and Facts Follow-Along Sheet, Small Group Case Studies Activity

  • Overview of Immigrant Eligibility Policies and Enrollment Processes for Health Insurance Affordability Programs

  • Marketplace Application: Key Information and Walkthrough

  • Understanding Eligibility Determinations

  • The Consumer Appointment Workflow (not shown during training)

  • Health Insurance: Building Assister Knowledge to Help Consumers

  • Health Insurance: The Plan Selection and Comparison Process (not shown during training)

  • The Marketplace Renewal Process for 2016

  • The Marketplace and Taxes: What Assisters Need to Know

  • Health Coverage Journey: Review of Concepts

• • • Handouts: Consumer Scenario Small Group Activity

• Spring 2015 Outreach & Enrollment Training (March 2015) Slide Decks

• • Open Enrollment Two: Lessons Learned and Looking Ahead

  • Connecting the Dots: Health Center Outreach and Enrollment Programs

    • Graphic: The Coverage-to-Care Continuum

• Fall 2014 Outreach & Enrollment Training (September 25-26, 2014) Slide Decks

• • Affordable Care Act Policy Review Game

  • 2014 Marketplace Renewal Process for Enrollees

  • The Client Encounter: Pleasant or Otherwise

  • Present Like a Pro: Tips for Talking to Groups About the Marketplace

  • Immigrant Access to Health Programs

  • Communicating Across Boundaries

  • Medicaid: What Assisters Need to Know

  • Walking People Through Their Options: Plan Selection and Health Insurance Literacy

  • When the Outcome Isn't What They Wanted: Working with People who Can't Enroll

  • Outreach for Open Enrollment Period Two

• Outreach & Enrollment Manager and Supervisor Training (August 5, 2014) Slide Decks

• • Remember Your Goals: Outreach and Enrollment Program Planning and Development

  • Working with Staff: Roles and Duties of an Outreach and Enrollment Manager

  • The ABCs of O&E Program Guidance and Regulations

• Statewide Outreach & Enrollment Workgroup Spring 2014 Meeting (June 10, 2014) Slide Decks

• • Helping the Newly Insured Understand and Use Their Insurance

  • Lessons Learned from Open Enrollment: Key Themes from Roundtable Discussions

  • How to Be an Effective O&E Spokesperson,