Embedded Files
Sample Job Descriptions for FQHC Outreach & Enrollment Workers
Sample 1: Outreach & Enrollment Coordinator (CAC)
Sample 2: Enrollment Specialist
Sample 3: Enrollment Supervisor
Sample 4: Benefits Eligibility Specialist
Sample 5: Outreach & Enrollment Manager
Sample 6: Outreach & Enrollment Worker
Sample 7: Outreach Worker
SHIIP Training
In addition to being trained as Certified Application Counselors, some health centers elect to have staff trained as SHIIP Counselors to help Medicare beneficiaries explore plan options. Visit the SHIIP page to find more about SHIIP and email Melinda Munden at Melinda.Munden@ncdoi.gov to get signed up for training.
HRSA Reporting
O&E program outcomes will be reported as a part of the annual UDS report beginning in 2017. For more information, view the UDS PALs.
O&E Program Assessment
NCCHCA created this program assessment in 2014 (updated in 2017) to help health centers understand key requirements and best practices for their Outreach & Enrollment programs. Health centers may download and complete the assessment to identify areas for improvement. If you'd like feedback on your assessment, email outreachandenrollment@ncchca.org.
Information from HRSA/BPHC on the FQHC Outreach & Enrollment Program
BPHC Health Center Outreach and Enrollment FAQs
BPHC Health Center Outreach and Enrollment Promising Practices and Lessons Learned
Annual Calendar
Program Data Tools
Sample Encounter Form
Sample Tracking Spreadsheet
When retaining consumer information, be sure to abide by all relevant privacy policies.
Connector Scheduling System
The Get Covered Connector is a scheduling tool. On the back end, assisters can post appointment availability, send automatic reminders to consumers, and complete reports on appointment outcomes. On the front end, consumers can search and book appointments directly with assisters from many different organizations. FQHCs in NC can utilize the Connector to post appointment availability for free. To sign up, email Mark Van Arnam at markv@legalaidnc.org. Any organization can refer consumers to the Connector to locate an appointment near them.
New Staff Training Resources
In addition to completing the CAC training, NCCHCA recommends that new health center CACs receive additional training. Visit this webpage for resources for additional introductory training.
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