WFS 1 Holding the 911 Line Dispatcher

Junior class support here 

For complete information on APA style, click on the Criminal Justice heading in Navigation bar on the left. There are several presentations on APA format.

Is the role of dispatcher or 911 operator important in the criminal justice field?  What are the qualities or traits of an effective dispatcher? Discuss a minimum of three. Discuss the effective and ineffective responses of 911 operators using the You Tube audio transcripts of actual 911 calls. Use details from the Newsweek article and the details from the 911 call audio transcripts found on YouTube to support your position.

Read the Newsweek article and find text based details to answer this question: What are the qualities of an effective dispatcher? Selectively highlight and make margin notes focusing on those qualities.

Below, an example of margin notes...

Watch the YouTube videos to find examples of effective and ineffective responses.

Download the files below for a copy of the Newsweek article with selective highlighting and margin notes. You will also find a note-taking sheet for the YouTube calls, help with the outline and the rubric.

Use this strategy to avoid plagiarism and cite your sources.

Here is info on citation,,,Notice the entries on the references page are listed in alphabetical order!