Step 1. Find a pair of shoes you like from these two shoe retailers: www.shoes.com and www.shoebuy.com.
What shoes are you buying? What is the differences between the two websites (price, search, user experience, etc.)?
Make sure you use the US website.
Step 2. Compare the process for returning shoes between two shoe retailers: www.shoes.com and www.shoebuy.com. You must consider the purchase, shipping, and return of products. Hint: click on links such as "free shipping" or free return" to find the return instructions.
Step 3. [see below for what the difference in policies used to be]
Step 4. What is the difference between the two companies with respect to returns? Which is more efficient? Which is more customer-oriented?
Original Return Policies
Shoebuy.com
Free Returns & Exchanges
We guarantee your satisfaction.
If you are not happy with your order, we are happy to accept a return or an exchange at no cost to you*.
Products that you return or exchange must be unworn. Shoebuy does not guarantee wear or tear or any damage unrelated to the manufacturer.
Whether you are making a return or an exchange, Shoebuy will:
Provide you a pre-paid shipping label [in the box] for your order to send your return item(s) back to us.
Credit your full purchase price for each item in the returned shipment to the credit card used to make your purchase.
For exchanges, charge the same credit card for the purchase total of each new item. As always, Shoebuy will honor all promotions used toward your original purchase and will ship the new item(s) to you free of charge.
* Shoebuy's Free Returns & Exchanges policy does not apply to orders being returned from International locations (locations outside of the United States) and APO/FPO locations, or orders placed on Shoebuy's Private Events site, events.shoebuy.com.
Shoe.com
Return Policy
Life is hard. Shoes should be easy. shoes.com offers one of the easiest return policies on the web. If it doesn’t fit, or if it just isn’t your cup of tea, return your unworn purchase within 60 days for a refund. Visit www.shoes.com/returns and follow the instructions to complete your return.
Please note that, while we want you to be happy with your purchases, an excessive number of returns in a twelve-month period may cause us to reject future orders from you. All returns are subject to the frequently asked questions on our customer service page entitled "How do I return/exchange my order?"
Return Instructions
Easier than a breadcrumb trail, we’ll lead you through the painless return process. Visit www.shoes.com/returns and follow the simple instructions on your screen. You can print a free return shipping label for UPS or the U.S. Postal Service. Don’t have a printer? You can even ask us to send you a prepaid return shipping label by snail mail. If you have questions, email us. U.S. and Canadian customers may call toll free at 888-233-6743.
Refund Process and Timeframe
shoes.com processes most returns within 7 business days of receiving the returned merchandise to our warehouse. Once your return is processed, you will receive an email confirmation. Please note: Once we initiate the credit for your shoes.com return, the actual date that the refund is posted to your account is determined by the company which issued the original payment. Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact that company directly for further assistance.