RTW & Onfido Background Check

(IF an applicant wants to change pipelines, e.g from bike to scooter, slack supply)

Explain that Onfido is the service we use to run CRCs (criminal record checks)

Explain that photos of their documents must be clear and include all four corners of the document

Move applicants into Background check and instruct them to check their email - the link to complete the background check will be there

When checking an applicants identification provided please make sure it is genuine by:

The material of the document is made from plastic, clear and simple
For passports, security features like holograms and fine background printing are crucial.
The size and font of the letters are consistent in all of the document
The background shadow in passports should be a greyscale copy of the holder, not simply a generic outline of a person's head and shoulders.
If unsure or want to validate things like colour and latest models of documents you can have look at https://www.consilium.europa.eu/en/documents-publications/prado-maintenance/

Once you are certain an applicant has completed their background check and pressed ‘submit’ on their check, move them into Account Creation

*Make sure the provided ID matches the Applicant*

PROOFS OF ADDRESS (1).docx

When checking an applicants POA, please make sure:

The proof address is valid and within the time frame
POA's where the middle name is missing on the POA but included on the identity doc are accepted. This rule also applies to where one middle name is present, but another middle name is missing.

For example:

Name on ID: Sarah Joanne Lucia Smith.

Name on POA: Miss S. J. Smith.

Would this be accepted? YES

For example:

Name on ID: Iulian-Mihai Marculescu

Name on POA: Mr Iulian Marculescu

Would this be accepted? YES

> Surnames must always be complete, even if they are long.

Even if a surname is not hyphenated, then the POA and ID must always match.

For example:

Name on ID: Marcus Simon Thompson Shaw

Name on POA: Mr. M. Thompson Shaw

Would this be accepted? YES

For example:

Name on ID: Marcus Simon Thompson Shaw

Name on POA: Mr. Marcus Thompson

Would this be accepted? NO

For Romanian ID's, the first rule applies. Even if the name is hyphenated, Onfido will still accept just the first given name on the POA.

For example:

Name on ID: Marius-Stefan Vasilescu

Name on POA: Mr. Marius Vasilescu

Would this be accepted? YES

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