(IF an applicant wants to change pipelines, e.g from bike to scooter, slack supply)
Explain that Onfido is the service we use to run CRCs (criminal record checks)
Explain that photos of their documents must be clear and include all four corners of the document
Move applicants into Background check and instruct them to check their email - the link to complete the background check will be there
When checking an applicants identification provided please make sure it is genuine by:
Once you are certain an applicant has completed their background check and pressed ‘submit’ on their check, move them into Account Creation
*Make sure the provided ID matches the Applicant*
When checking an applicants POA, please make sure:
For example:
Name on ID: Sarah Joanne Lucia Smith.
Name on POA: Miss S. J. Smith.
Would this be accepted? YES
For example:
Name on ID: Iulian-Mihai Marculescu
Name on POA: Mr Iulian Marculescu
Would this be accepted? YES
> Surnames must always be complete, even if they are long.
Even if a surname is not hyphenated, then the POA and ID must always match.
For example:
Name on ID: Marcus Simon Thompson Shaw
Name on POA: Mr. M. Thompson Shaw
Would this be accepted? YES
For example:
Name on ID: Marcus Simon Thompson Shaw
Name on POA: Mr. Marcus Thompson
Would this be accepted? NO
For Romanian ID's, the first rule applies. Even if the name is hyphenated, Onfido will still accept just the first given name on the POA.
For example:
Name on ID: Marius-Stefan Vasilescu
Name on POA: Mr. Marius Vasilescu
Would this be accepted? YES