- As you move each applicant into Agreement Signing, a right to work (RTW) collection form will pop-up on your screen. You must take a clear photo of the applicant’s RTW document (front and back if they’re using an ID or BRP card) and upload it here.
- You must also verify that you have seen a valid proof of address (POA) document, and select which type of POA was used
- If this form does not pop up, you must not onboard the applicant. Please let Supply Support know, and ask the applicant to wait until the issue is fixed.
- If you onboard a rider without filling in this form, they will be sent back for another onboarding
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The applicant will now be sent their Supplier Agreement.
To sign this, they simply need to open the email on their phone, follow the link, enter their address, read it and sign. Please ensure you give the applicant sufficient time to read through it.
If they have difficulties signing below are the most common tips to help solve the problem.
- Are they connected to Wi-Fi?
- Have the entered their postcode in capitals with a space in the middle?
- ➢ It should look like this, WC1E 7HJ as opposed to this, wc1e7hj
- Have they signed the agreement at the bottom?
- Have they clicked the button in the top corner to confirm?
- If you are still having trouble or the applicant has not received the agreement, then get in touch with the Supply Team via Slack (#rider-supply) who will be able to assist further.
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