Patient Satisfaction
Quick Info:
LOCATION : 2424 Zumbehl Road, St. Charles, MO 63301
HOURS : Mon / Weds / Fri 7 AM - 1 PM | Tues 7 - 11 AM, 12 - 6 PM | Thurs 12 - 6 PM
SCHEDULING / QUESTIONS : Member Services (636) 428-2414 | mypremisehealth.com
LINKS : Home | Appointments | Registration | Eligibility & Cost | Services | FAQ
Post-Visit Satisfaction Survey Results
At the end of every visit to The Bridge Health Center, all patients are offered an opportunity to provide valuable feedback on their experience during the appointment. The survey is anonymous and is conducted on an iPad before leaving the Health Center. City of St. Charles School District and Premise Health value everyone's opinion, and wish to make the experience for you, your family and co-workers even better in the future. Below is a look at the most current survey results:
96% indicated they waited less than 5 minutes from their original appointment time to be seen
99.8% indicated they felt their privacy and confidentiality were maintained
99.2% rated services as good or excellent
98.8% indicated they were likely or very likely to use the Health Center again
99.9% indicated they would recommend the Health Center
The following word cloud was generated with the comments from the post-visit satisfaction survey. The words are sized in order of recurrence.
Testimonials
Full success stories coming soon!
Julie Hunter's Story
“Start NOW. There is nothing to lose but everything to gain by giving it a try! There are no barriers other than yourself.” - Julie Hunter
Soni Calloway's Story
“Even when you get off track, the support from the apps, the staff, the coaches brings you back around.” - Soni Calloway
Joshua Ball's Story
“I feel like I am able to recover more quickly because I can quickly get an appointment and get professional medical care.” ‐ Joshua Ball
Mandy O'Mara's Story
“I am more likely to come [to The Bridge Health Center] rather than seeing another provider due to the quality and convenience. Basically, I feel like I take better care of myself due to ease of access.” ‐ Mandi O’Mara
Privacy Policy
By law, your information cannot be shared with your employer without your consent, unless you are receiving treatment for occupational health or a work related injury.
Questions, Comments, Concerns
If you have a question, comment or concern regarding your experience in The Bridge Health Center, please contact Member Services at (636) 428-2414