Discussion Notes SQ 2009 Week 4
Inside the Search Process:
Information Seeking from the User’s Perspective
• There exists a gap between how users access information and how it is provided
• No concept of users ideas
o Users are normally are confused and uncertain
• Sense making of searches is hard to do with natural language
• Paper by Jonathan Graden discussed
o Onion model for computer interaction
o Turn to social
o Interaction design
o Same as in this paper
o Individuals are drivers
• Question asked: Can you have a useful tool without a user interface?
o People are viewed as part of a machine
o We look at things as our time
• Then we talked about the “Need to address users problems”
• Model introduced
1) Physical – actual actions taken
2) Affective – feelings experienced
3) Cognitive – thoughts concerning both process and content
o User will move through these states
o These incorporate the whole user experience
o Feelings change as we work on projects
• How to use these feelings to work or make programs better?
o Studies used to layout ISP table 2 (367 from the five studies
o Importance to our research – useful to understanding the user but not worth copying in research
o Historical trends – normal for everyone
• Epistemology – The philosophical theory of knowledge
• By doing these studies she is trying to introduce the idea of changing our own epistemology
• This study was done a long time ago and thus differs from us because of the evolution of data.
• Table 3 Mismatch user focus rather than table 1 which was more system focused.