School Name
Teacher Name,
Contact Information,
Classroom Location
Course Name, Number & Description
Philosophy
Materials
Grading Policy/Assessment
DoDDS Grading Scale
Classroom Management
MC Perry High School
Email: Victor.Rivera@pac.dodea.edu
Website: https://sites.google.com/site/coachvrivera/Home/teacher-page
Planning Periods: 4th & 6th Period
Room 107
About the Program
Computer Service and Support prepares students for careers in the Computer industry. The course sequence focuses on duties and tasks performed by professionals in Computer installation and repair occupations, as well as pre-employment and employment skills.
Major Concepts/Content: This program is intended to prepare students for computer support careers. Students enrolled in this course will gain practical experience in assembling a computer system, installing an operating system, troubleshooting computers and peripherals, and using system tools and diagnostic software. They will develop skills in computer networking and resource sharing. Students explore wireless technologies (e.g., Bluetooth, Wi-Fi) and create and configure a network. In addition, students will explore the relationships between internal and external computer components. Customer service skills and career plans will be developed. Upon successful completion of the course, students may qualify to take the A+ certification exam.
Major Instructional Activities: Students will be trained to use tools, electronics test equipment, and software to analyze and solve PC problems. This course provides students with training in procedures for optimizing and troubleshooting concepts for computer systems and subsystems. Emphasis is placed on technical proficiency, skill-building, and workplace readiness. During the course, students will analyze defective equipment, determine corrective measures, and make the equipment operational if possible. Students will build a PC as part of the requirements of the course.
Major Evaluative Techniques: Students will demonstrate their knowledge through computer-based instruction and examinations, performance tests, hands-on service, and completion of various repair projects. Demonstration of performance and professionalism are major components of the student’s evaluation.
Competencies:
PTI309 Computer Service & Support Course Description
PTI309 Computer Service & Support Student Competency Record
My philosophy is that every student can learn and succeed through hard work and diligence.
All courses are modular, computer-based, & self-paced. All work required for said courses are done in class. Computer Service and Support can also be accessed via the following link: Cisco Network Academy
The students work is assessed via PowerPoint presentation, worksheets, labs, module exams, module quizzes, and effort. Students will receive credit for all worksheets and labs that are turned in to my satisfaction. Exam and quizzes will be administrated and their results recorded. A presentation rubric is used for all presentations.
As part of the course, students are exposed to Career Development activities as well as Teamwork concepts and activities. Credit will be given for assignments that will contribute to the overall grade in the course.
DoDEA Grading Scale:
90-100 = A
08-89 = B
70-79 = C
60 – 69 = D
59 or Below = F
The normal school policies applied to all the courses that I teach. Please see the Student / Parent Handbook for details.
COURSE TITLE: Computer Service & Support
CODE: PTI309
PREPARATION: None
GRADE LEVEL: 11-12
COURSE LENGTH: 36 weeks