resume

Charlie Mote

3009 Cedar Brook Dr, Decatur, GA 30033

404.790.4039 (cell)

charlie.mote@gmail.com - http://sites.google.com/site/charliemote - Download Resume: Charlie Mote Trilingual IT Support.pdf

EXPERIENCE

Global Product Support Specialist, Ricoh Americas Corporation, Tucker, GA, 4/2012 – current 

• Recruited to phone and digital media support services for laser printer, customer service and language

• Dispatch mechanical issues to field technicians including detailed notes on current status of equipment 

• Converse with up to fifty customers a day to resolve multifunction printer, scanner, copier, fax and networking issues on Windows and Mac OS networks, SMB scanning and SMTP server connectivity

• Provide support for over 700 models of Ricoh, Lanier, Savin and Canon multifunction, faxes and printers 

• Awarded bonuses for exceeding KPIs for call volume, resolution and time-on-call benchmarks every month since awards began fall of 2013 for seven consecutive months until program end 

• Currently support as outside vendor, device server assignments and installs for international banking, hospital and major retail clients 

Global Sales and Support Representative, Partsmart Corporation, Duluth, GA, 4/2008 – 4/2012

• Increased sales, researched and marketed to new clients and maintained accurate database records 

• Managed quote requests, account creation inquiries, credit applications and daily back-order reports

• Created office and Windows XP work-flow solution for international sales negotiation and fulfillment

• Reviewed purchase orders for compliance with Partsmart’s and customer’s established requirements

• Completed international shipping documents for client’s freight-forwarders and resolve shipping issues

• Processed return merchandise authorization requests (RMAs), credits, debits and returns as needed

• Worked with Partsmart general manager to meet fulfillment schedules and analyze un-booked orders

• Recognized every month since hire by Partsmart President for punctuality and dedication to improvement

Sales Associate, Microcenter, Duluth, GA, 1/2008 - 4/2008

• Full-time sales associate for Micro Center Gwinnett store carrying full-line of Apple, Linux and Windows computers, accessories and hardware

• Won March store competition for most positive customer service comments (around a dozen) and moved immediately from "probationary" part-time to full-time sales, commission sales in excess of $3,000 daily

• Left to pursue opportunities employing my language and professional research skills

Latin American Sales Representative, Mitsui Plastics Inc., Marietta, GA, 9/2007 - 10/2007

• Portuguese and Spanish sales support for Japanese-U.S. multinational. Responsible for final documentation and shipping documents for shipments to South America

• Resigned without notice due to improprieties of employer

Technical Reference Department Manager and Trade Book Supervisor, Barnes and Noble Georgia Tech Technology Square, Atlanta, GA, 2/2005 - 9/2007

• Planned, organized and hosted first-ever Harry Potter Midnight Magic party at Barnes and Noble Georgia Tech for seventh and final Harry Potter release. Attended by over 700 with sales of 500 copies, a store record

• Created marketing material and signs using Adobe Creative (Photoshop, Illustrator) and MS Office suites (Word)

• Opening and closing retail manager for college division Barnes and Noble store

• Responsible for up to 16 employees and store closing procedures as sole closing manager once a week

• Marketing lead for computer, engineering and business departments

• Planned, implemented, programmed and administered in-store music and announcement computer system

• Promoted and transferred to college division due to excellence in all areas of retail operations and knowledge of, and personal interest in, computer and engineering subject matter

• Calls to Georgia Tech Police Department for suspected shoplifters and loitering down to a few per quarter from a few per week after I implemented regular surveillance video reviews with the staff and took responsibility for training employees in loss-prevention techniques and procedures and instituted scheduled store patrols

• Consistent 100% customer service “secret shops” in book department after I took responsibility for training staff in customer service procedures and techniques, up from 80-90% before

• Book department always at or above budget during my tenure - technical reference subjects always top 5

Georgia Tech Student Center Volunteer Site Director, Robocup 2007, Georgia Tech University, Atlanta, GA, June 30 - July 10, 2007

• Volunteer Site Director for 2007 international robotic "Olympics" (Robocup) in charge of all activities of volunteers, participants and interactions with Georgia Tech staff at Student Center Venue

  • Translated for Portuguese-speaking Robocup Junior teams from Portugal and Brazil

  • Organized daily work responsibilities and tasks of up to two dozen volunteer workers

  • Responsible for venue from opening at 7 AM until closing at 10 PM daily from July 1 through July 8

  • Provided additional assistance with volunteer coordination and event organizing at all Robocup venues when Student Center venue inactive

Volunteer Committee Co-chair, Robocup 2007, Georgia Tech University, Atlanta, GA, March through July, 2007

• Volunteer coordinator co-chair for 2007 international robotic "Olympics" (Robocup) assisting with recruitment, volunteer position creation, application evaluation, community outreach and on-site volunteer oversight and management

Project Manager, Georgia Tech University Electrical and Computer Engineering (ECE) Senior Capstone Project, ECE 4006 Major Design Experience, Group 2, final report: word .doc format or html, spring 2005

• Volunteer project manager for engineering students' graduation requirement senior project invited to assist by project team members based on conversations about the assignment and progress of team

• Helped guide students to solve the assigned problem, procuring required materials and building demo of an inter-modal steel shipping container wirless security and monitoring prototype specified by a D.A.R.P.A. (Defense Advanced Research Project Agency) request for proposals and the ECE department at Georgia Tech

• Found and evaluated piezo-electric circuit as vibration and heat detector for shipping container security system

• Created and maintained free, open, web-based message board for group communications

Bookseller, Barnes and Noble Perimeter, Atlanta, GA, 2001-2005

• Full-time customer service representative and cashier; Received regular superior customer service comment-cards and exceeded quotas of membership sales

Wildlife Handler-Presenter and Zoo Interpreter – Zoo Atlanta, Atlanta, GA, 2001

• Interpreted zoo exhibits and performed animal behavior and adaptations shows daily as animal trainer, keeper, stage assistant and show presenter for audiences of up to 300 visitors at SouthTrust Theater

English Course Instructor – Centro Cultural Anglo Americano, Uberlândia, Minas Gerais, Brazil, summer, 2000

• Taught English conversation and U.S. culture course for 200 students weekly, in five, two-hour classes

Veterinary Medical Technician – University of Minnesota College of Veterinary Medicine Teaching and Emergency Service Hospital, St. Paul, MN, 1996-1998

Network Administrator, Policy Analyst, and Research Staff – Clean Air Council, Philadelphia, PA, 1994-1996

• Managed office communication and computing resources, including installation and maintenance of office equipment, office layout, prioritizing access, developing up-grade paths and procurement

• Planned, procured, installed, and programmed $20,000 DOS/Win and Mac OS computer network with full Internet and dial-in access including internal and public telecommuting support and training

• Coordinated and trained interns, staff and volunteers in maintaining office network, and creating Internet presence and content, including programming forum, email and web servers

• Trained incoming staff attorneys on electric utility competition, legislation, and technology and performed research and prepared policy statements for staff attorneys including executive director

Election Monitoring – International election monitoring volunteer program, Mexico, summer 1994

Bricklaying and House Construction – Volunteer exchange program, Estelli, Nicaragua, summer 1993

Conference Services Set-up Crew Manager/Staff - Macalester College Housing Dept., St. Paul, MN, summers, 1992/1991

LANGUAGE AND TECHNICAL SKILLS

Fluent in Brazilian Portuguese, conversant in Mexican Spanish and familiar with African and European Portuguese and African, Caribbean, Central American, European and South American Spanish dialects:

• Completed two years of post-baccalaureate course-work in both Portuguese and Spanish with 3.5 GPA

• Traveled and worked for 11 months in 2000 a veterinary technician and English teacher in Minas Gerais and Bahia, Brazil on work exchange visa

• Interpreted for 2-week, Carter Center cultural exchange for 30 Brazilian artists from Recife, Brazil to Atlanta, Georgia and interpreted Zoo Atlanta habitats for Portuguese and Spanish speaking visitors, 2001

Familiar with (sufficient for travel needs): French, German, Japanese, Mandarin Chinese and Swedish

Academic and practical work experience with:

• Electronics Laboratory Hardware: Digital multi-meters, function generators, and oscilloscopes

• Digital Logic Devices: TTL ICs, Altera CPLD's, and Crossbow Technology wireless sensors (My suggestion for their use was accepted for the Georgia Tech University Electrical and Computer Engineering ECE 4006 project listed here)

• Applications: ArcView GIS, Dbase, MapInfo, Max+plus II VHDL editor, MS Office Suite (English, Portuguese/Spanish), Virtual PC (Windows virtualizaton in OS X) Adobe Creative Suite (Photoshop, Illustrator)

• Lego MINDSTORMS systems 1.0 - 2.0, VEX , and B.E.A.M. robotics

• Programming Languages: Basic C/C++ (Borland 3.0/6.0, MS Visual IDEs), LeJOS, HTML, Javascript

• Operating Systems: DOS, Unix, Windows (through 10), Macintosh (through OS X 15), Linux (Ubuntu, Debian)

EDUCATION

Bachelor of Arts (May 1992) Macalester College, St. Paul, MN – Economics, International Affairs, Law and Society and Political Science majors, 3.0 GPA. Intern investigator at Hennepin County Public Defenders Office, Minneapolis, MN and intern Policy Analyst at the Center for Neighborhood Technology, Chicago, IL

Juris Doctorate coursework (1992 - 1993), Lewis and Clark Law School, Portland, OR

• Withdrew to pursue other interests and opportunities, including international volunteer charity work

Bachelor of Science coursework (1995 - 1999) University of Minnesota, Minneapolis, MN – 20 courses in agronomy, biology, chemistry, Portuguese, and zoology, 3.5 GPA. Awarded two $2000 research grants:

• Osprey (raptor) migration satellite telemetry analysis using ArcGIS, Dbase, and MapInfo for the UMN Raptor Center “Highway to the Tropics” education outreach and research project

• Applying popular Angolan, Brazilian, and Portuguese music in undergraduate Portuguese class work

Bachelor of Science coursework (2002 – 2003) Devry University, Decatur, GA – 8 courses in C/C++, AC and digital circuit analysis, digital logic, computer engineering and physics, 3.75 GPA

REFERENCES (complete list with email addresses as .doc file)

Joseph Minott, Esq., Executive Director, Clean Air Council, Former Employer, (1995-1996), 215.567.4004 (x116)

Keith Fox, Assistant Store Manager, Barnes and Noble Perimeter, Former Supervisor, (2001-2003), 770.396.1200, reference

Brendan and Luciana Flannery, Ph. D., Friends/Former Employers* (2003-2007), reference, 404.371.4046,

(*my wife and I have provided in-home daycare for their daughter)

(End of resume in English)

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Português:

Charles S. Mote Jr.

222 Forkner Drive, Townhome 12, Decatur, GA, 30030

404.377.7716 – charlie.mote@gmail.com – http://charlie.mote.googlepages.com/

EDUCAÇÃO

Bacharel em Artes (Maio 1992) Universidade Macalester College – Ciências Políticas, Direito, e Economia, notas de 3.5 (3.5/4.0.) Estágio como investigador para Defensoria Pública da cidade Minneapolis, MN

Bacharel em Ciências, aulas (1995–1999), Universidade de Minnesota (UMN) – O curso inclui 20 aulas de biologia, botânica, português, espanhol, química e zoologia. Recebei duas bolsas, 2.000,00 $US cada:

• • Analisis telemetrica da migração de aguia pescadores para Centro de Avês de Rapina da UMN

  • Aplicando músicas popular de Angola, Brasil e Portugal nas aulas universitarias e nos estudos de português através de compilando canções, transcripção das letras e deifinição de vocabulario

Bacharel nas Ciências, (2002 - 2003) Universidade de Devry, Decatur, GA – Técnologia de Engineiro Computador e Técnologia de Engineiro Eletrical. Tomando classes de C/C++ e analise de circutios AC/digital

HABILIDADES COM IDOMAS E ASSUNTOS TÉCNICOS

Fluência em portugués do Brasil e conhecimento de espanhol do Mexico com familiaridade com os sotaques do português da Africa e Europa e o espanhol de America Central, America do Sul, do Caribe, e da Europa

• • Completei dois anos de aulas universitrarios em ambos espanhol e português com notas de 3.5

  • Traduzindo para intercâmbio de duas semanas do Carter Center para 30 artistas brasileiras de Recife, Brasila Atlanta e tambêm tradução das exposições do Zoo Atlanta para visitantes latinos

  • Manteno fluência em ambos espanhol e português através de communicação com falantes nativos e lendo notícias diaramente de AP de Brasil e Mexico

Experiência professional e academica com:

• • Equipamentos de Laboratorio Elêtronico: Multi-meters digitais e oscilloscopios analog e digital;

  • Procesores de Logica Digital: TTL Integrated Circuits and Altera Max7000 Series CPLD;

  • Sistemas Operaçionais: DOS, Macintosh (até OS 10.4), Windows (3.0, 95, 98, 2000, XP), UNIX;

  • Aplicações: ArcView GIS, Dbase, MapInfo, Max+plus II, MS Office Suite (inglês, português), Virtual PC, (e conhecimento de Microsoft FrontPage, Project, Visio e Visual Studio e Macromedia ColdFusion);

  • Protocais de Networking: AppleTalk, Ethernet, WiFi;

  • Idiomas da Computação: BASIC, Pascal, Modula, VHDL, C/C++ (Borland 3.0/6.0, MS Visual IDEs)

EXPERIÊNCIA

Analista de Política e Administratador de Sistemas e Pesquisador – Conselho de Ar Puro, Philadelhpia, PA

• • Managei recursos da comunicação e informática, incluindo instalando e mantenando máquinas do escritorio, ordenando accesso, criando planos da expanção, e procuramento dos aprestos

  • Planejei, obiteve, fixei e programei 20.000,00 $US intra e inter, DOS e Mac OS network com Internet completo e com acesso por telefone incluindo suportando e mostrando telecommuting

  • Trenei e organizei funcionarios em criando e administrando sistema informáticas, presença e informação da oficina e internet, incluindo programação de servidores local, de email e da rede

  • Trenei advogados em competição, legislação e tecnologia de empresas que fornecer elétricidade e fiz pesquisas e escrevei anúncios da política para advogados de conselho incluindo diretor executivo

Professor de Inglês – Centro Cultural Anglo Americano, Uberlândia, Minas Gerais, Brasil

• • Professor de conversação para 200 estudantes de inglês, cinco aulas de uma hora semanais

Técnico da Medicina Veterinaria - Hospital da Medicina Veterinaria de Universidade de Minnesota

Representante de Vendas da Livraria - Barnes and Noble, lojas no Alpharetta e Perimeter, Atlanta, GA

Construidor de Casa Voluntário – Intercâmbio iniciado sozinho, verão de 1993, Estelli, Nicaragua

Apresentador e Interpretador de Téatro de Animais Selvagens – Zoo Atlanta, Atlanta, GA

• • Realizei quatros espetáculos de animais e seus adaptações diáramente como um acesoria de téatro, treinador de animais e apresentador no téatro SouthTrust Wildlife para até 300 visitantes dos espectaculos

(End of resume in Portuguese)

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Español:

Charles S. Mote Jr.

222 Forkner Drive, Townhome 12, Decatur, GA, 30030

404.377.7716 – charlie.mote@gmail.com – http://charlie.mote.googlepages.com/

EDUCACIÓN

Bachillerato en Artes (Mayo 1992) Universidad Macalester College, St. Paul, MN – Ciencias Políticas, Economia, y Ley, 3.5 GPA. Investigador praticante para Defensor Público de ciudad de Minneapolis

Bachillerato en Ciencias, classes varios, (1995-1999) Universidad de Minnesota, Minneapolis, MN – 20 clases en agronamia, biologia, quimica, español, portugués y zoologia. Recebí dos subvenciónes para:

• • Análisis de migración de aves Osprey para “Highway to the Tropics” del Centro de los Aves Rapaces

  • Aplicando músicas populares de Angola, Brasil, y Portugal en lecciónes universitários y el estudio de portugués através de compilando canciónes, transcripción de las letras, y definición de vocabulario

Bachillerato en Ciencias, (2002 - 2003) Universidad de Devry, Decatur, GA – Técnologia de Engineiro Computador y Técnologia de Engineiro Eletrical. Tomando classes de C/C++ y analise de circutios AC/digital

HABILIDADES CON LENGUAJES Y ASSUNTOS TECNICALES

Fluidez en portugués de Brasil y familiar con español de Mexico con familiaridad con los dialectos de portugués de Africa y Europa y español de America Central, America del Sur, del Caribe, y de Europa

• • Completamiento de dos años de aulas universitrarios entrambos español y portugués con “GPA” de 3.5

  • Interpreté para intercambio de dos semanas del Carter Center para 30 artistas brasileñas de Recife, Brasil en Atlanta y tambien interpretación de los exhibiciónes del Zoo Atlanta para visitantes latinos

  • Manteno fluidez en ambos español y portugués através de comunicaciónes con pessoas quien hablan español e portugués como nativos y leendo noticeiros AP, BBC e de local de Brasil e Mexico diariamente

Experiencia professional y academica con:

• • Equipamentos de Laboratorio Eletronico: Multi-meters digitales, y oscilloscopios analog y digital;

  • Procesores de Logica Digital: TTL Integrated Circuits, Altera Max7000 Series CPLD;

  • Sistemas Operaciónal: DOS (IBM, Apple), Macintosh (a OS X), Windows (3.0, 95, 98, 2000, XP), UNIX;

  • Aplicaciónes: ArcView GIS, Dbase, MapInfo, Max+plus II, MS Office Suite (ingles, portugués), Virtual PC, (y familiraidad con Microsoft FrontPage, Project, Visio y Visual Studio y Macromedia ColdFusion);

  • Protocales de Networking: AppleTalk, FirstClass (BBS, LAN) Servidor (Mac) y Clientes (DOS, Mac, Win);

  • Lenguajes de Computación: BASIC, Pascal, Modula, VHDL, C/C++ (Borland 3.0/6.0, MS Visual IDEs)

EXPERIENCIA

Análista de Política, Adminstratador de Sistemas y Búscador – Concilio para Aire Pura, Philadelphia, PA

• • Managé recursos del communicación y computación, incluyiendo instalando y manteando aparatos de la oficína, ordenando accesso, creando planos de expanción, y pocuramiento de apartos

  • Planeé, procuré, instalé y programé 20,000.00 $US intra y inter, sistemas de computador de DOS y Mac OS con acceso ccmpleto del Internet y telefónico incluyiendo apoyo y desarrollo público de telecommuting

  • Entrené y coordiné funcionarios praticantes y voluntários para mantenar sistemas de oficina y crear presencia del Internet, inclueindo programando sistema de tablillia de avisos y servidores de email/red

  • Pronuncié testimonio público sobre alternativos de transportación, regulación de utilidades públicos de eletricidad, y consulté para planejeiros de transportación, defensores de telecommuting y corporaciónes

  • Entrené nuevo advogado en competición, legislación y tecnologia de utilidades de electricidad y rebuscé y escribí declaraciónes de politica para advogados de concilio inluciendo diretor executivo

Profesor de Inlgés – Centro Cultural Anglo Americano, Uberlândia, Minas Gerais, Brasil

• Enseñé cursos de conversación de inglês para 2000 estudatnes, cinco aulas de una hora cada semana

Tecnico de Medicina Veterinaria – Hospital de Universidade de Minnesota Escola de Medicina Veterinaria

Construidor Voluntário de Casas – Intercámbio independente en el verano de 1993, Estelli, Nicaragua

Representante de Vendas del Livros – Barnes and Noble lojas de Alpharetta y Perimeter, Atlanta, GA

Apresentador y Interpretador de Téatro de Animles Selvagens – Zoo Atlanta, Atlanta, GA

• Presenté quatros espectáculos de animales y sus adapciónes diaramente para 300 visitantes

(End of resume in Spanish)

Resumes above in following order: English, References, Portuguese, Spanish

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