Background:
· HomeAdvisor cannot contact every lead they receive. For the leads they do not contact, they send over to Champion via email
· Champion utilizes a proprietary email that turns the email into an automated outbound dialer that connects RDI to the lead
· RDI agents will hear an announcement stating there is a HomeAdvisor Exclusive Lead
· RDI agent hits “1” to connect to the lead
Type of Call: Connect for Outbound
Whisper: HomeAdvisor Exclusive Lead Program
Script: HomeAdvisor Exclusive Lead Program
How Did You Hear About Us: Partnership
Supporting Email:
TO: ChampionAgents@RDI.com
FROM: Elite360@HomeAdvisor.com
Script:
“Hello, this is _____ with Champion Windows & Home Exteriors. We are HomeAdvisor’s ELITE home exterior provider.
You recently expressed interest in updating the exterior of your home through HomeAdvisor. Champion has over 60 years of expertise in replacement windows, sunrooms and siding. What type of project are you considering for you home?”
If Champion product is not available: Champion does not provide those services. Good luck with your home improvement project and please consider Champion Windows & Home Exteriors for future projects.
If Champion product is mentioned: “Great! I’d like to schedule your FREE in-home consultation. During the consultation, a Champion representative will share product samples, design options, and financing plans available for your new project. May I have your zip code to get started?
CONTINUE with booking the appointment
That will be with our _Division Name _ office.
I just need to collect some information regarding the property.
Are you the Home Owner?
IF NO: Will the Home Owner be present? What is his or her name? Is there a second home owner?
And what is your first name? Last Name?
Is there a second home owner? What is their first name? Last name?
Rebuttal IF “NO”: Our Champion Representative will be going over multiple styles and options for you to choose from during the appointment. It is beneficial to have everyone who might be part of the selection process hear firsthand all the options. Is there anyone else you would like to have attend this appointment?
What is the address of the property? Street? City? State?
We will send email and text reminders about your appointment, okay?
What is your email address?
What is your primary phone number?
Is this a cell phone? Yes/No
If not, what is your cell phone number?
Objection: We send appointment reminders via text.
You mentioned you are interested in ________, correct?
Windows:
• Are you looking to replace the entire window or do you just need to have it repaired?
• How many windows are you looking to replace? Replacement/Repair
IF REPAIR: Is this a Champion product? (Reminder: Champion logo is engraved on the window lock)
• (DO NOT SAY IF LESS THAN 3 WINDOWS)
We do have a national promotion going on for a limited time. current offer!
Roofing:
• Do you need your entire roof replaced?
IF REPAIR: Please note: Champion only installs complete roofing systems, and does not repair damaged roofs. If your roofing project will involve an insurance claim, please be sure the adjuster has been to your home prior to your in-home appointment with Champion.
• We do have a national promotion going on for a limited time. current% off roofing!
Siding:
• Do you need all your siding replaced?
IF REPAIR: Please Note: Champion only replaces products, the project minimum for siding replacement is an entire side of the home.
• We do have a national promotion going on for a limited time. current% off siding!
Sunrooms: We do have a national promotion going on for a limited time. current% off sunrooms!
Doors: We do have a national promotion going on for a limited time. A FREE glass upgrade in entry doors!
REBUTTAL: Your Champion Representative will be able to show and explain your best options to fit this promotion.
How did you hear about Champion?
Promo Code ______________
Once you have chosen the company you will be working with, how soon do you want to start your project?
Immediately, Next 6 months, 6 months or longer, I don’t know
Let’s get your appointment scheduled.
When are you _and second homeowner home from work? We offer appointments Monday through Saturday and our appointments generally take 60 - 90 minutes.
REBUTTAL: Our Champion Representative will be going over multiple styles and options for you to choose from during the appointment. It is beneficial to have everyone who might be part of the selection process hear first-hand all the options.
I have _____ {offer Date/Time that fits their request) – will this work for both you and second homeowner?
You __and second homeowner__are confirmed for your in-home appointment on Date/Time. Thank you for calling Champion and have a great day!
Barriers and Rebuttals:
If customer asks how you got their information: You submitted your information through HomeAdvisor and it was passed on to Champion as their elite home exterior provider.
If the customer requests that you stop calling and remove them from the list: We will remove you from the calling list. Thank you very much.
If the customer asks for a call back at a more convenient time: Sure! May I get your name and the best phone number to reach you at? ____
Thank You!