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Champion Window Wiki
Home
Corporate Transfer List
Current Promotions
DO NOT CALL/MAIL/EMAIL
Email Templates
Appointment Cancellation Request
Appointment Re-scheduling Request
Appointment Request
Champion Representative No Show
Customer Complaint
Senior Leadership Distribution
Service Request
Special Notes
Verify Product Installation Appointment
Escalations
FAQs
Pricing, Promotion, and Financing Questions
Q: Do you have any current offers or sales?
Q: Do your prices include installation?
Q: Does Champion Windows & Home Exteriors price match to beat competitor pricing?
Q: How much will I be charged for a service calls?
Q: Is the warranty included in the price of the windows?
Q: What type of financing plans does Champion Windows & Home Exteriors offer?
Q: Which lenders does Champion Windows & Home Exteriors finance through?
Q: Why can’t you provide a price over the phone?
Product Questions
Doors
Q: Are Champion doors fire-rated?
Q: Does Champion offer security features on its doors?
Q: What color options does Champion offer for its doors?
Q: What design or customization options does Champion offer for its doors?
Q: What materials are Champion Doors made from?
Roofing
Q: Does Champion roofing include a warranty?
Q: What color options are available?
Q: What type of a roofing does Champion sell?
Siding
Q: Do you sell shutters, gutters, and other siding accessories?
Q: Does Champion Siding come with a warranty?
Q: Does Champion use insulation/backer board/underlayment behind its siding products?
Q: What colors of siding does Champion offer?
Q: What length siding panels does Champion offer?
Q: What material is Champion Siding made from?
Q: What styles of siding does Champion offer?
Sunrooms
Q: Can Champion build a sunroom on top of an existing deck?
Q: Can I heat and or cool a Champion Sunroom?
Q: Do Champion sunrooms come with interior or exterior doors?
Q: Do Champion Sunrooms include a warranty?
Q: What are the advantages of installing a Champion sunroom vs an addition to my home?
Q: What types of sunrooms does Champion offer?
Windows
Q: Are Champion windows easy to clean?
Q: Do Champion windows come with a screen?
Q: Do Champion windows include a warranty?
Q: Do you provide services on mobile homes or trailers?
Q: Do you replace windows for a storefront or factory?
Q: Do you sell storm windows?
Q: Does Champion Windows & Home Exteriors make their own windows?
Q: Does Champion Windows & Home Exteriors offer grids on its windows? If so, where are the grids (inside or outside)?
Q: Does Champion Windows & Home Exteriors repair broken glass?
Q: Does Champion Windows & Home Exteriors sell their products to contractors and renters?
Q: I have custom-sized windows. Does Champion make custom-sized windows?
Q: Is Champion Windows & Home Exteriors able to cut new openings into my walls for new windows?
Q: What brand of windows do you offer?
Q: What color options are available for Champion windows?
Q: What materials are Champion windows made from?
Scheduling Questions
Q: Does Champion Windows & Home Exteriors repair non-Champion products?
Q: How do I schedule a service call for a Champion Windows & Home Exteriors previous customer?
Q: If the customer does not have a preference, when should I schedule the appointment?
Q: Should I set an appointment for somebody other than the homeowner (a renter)?
Q: What do I do if I start the booking process and the customer is out of Champion Windows & Home Exterior’s service area?
Q: What do I do if the customer is requesting an appointment more than 4 weeks out?
Q: What if the promotion/promo code the customer has expires before the scheduled in-home consultation date?
Q: What should I do if there is no appointment availability in Appointments Plus?
Q: Why is it important for all homeowners to be present for the in-home appointment?
Q: Why is it important to ask if the customer has a promo code?
How Did you Hear about us?
Important for all calls
Product Types
Champion Products
Champion Doors
• We have a wide range of styles available in ultra-durable steel and fiberglass material with options up to 8 feet tall
• What door Products are offered?
Entry Doors
French Doors
Pet doors/ Doggie Doors
Retractable/ Motorized Screen
Screen/ Storm Doors
Side Lites
Sliding Glass Door
Transom Windows
Exterior Additions
• What Exterior addition products are offered?
Awning
Patio Cover
Pool Enclosure
Roof over Deck or Patio
Solarium
Roofing
• Owens Corning preferred contractor: a partnership giving our customers total protection, confidence and peace of mind
• Total roofing systems using Sure Nail technology
Siding
• Lifetime warranty including installation and labor
• Maintenance free siding product with high impact and wind resistance
• Multiple color and style options available
• What siding products are offered?
Fascia
Gutter Guards
Gutters/ Down Spouts
Hardie Board/ Hardie Plank Siding
Shutters
Soffit
Sunrooms
• Customized to fit the architecture of any home
• Hassle free: Champion handles engineering, permits, construction and service
• Studio and gable roof options for increased curb appeal
• What sunroom products are offered?
Knee Wall
Screened Porch or Porch Enclosure
Sun Room / Patio Room
Windows
• Comfort 365 glass featuring 12 layers of reflective protection
• Exterior architectural profile with multiple exterior color options and interior woodgrain finish options
• Increased energy efficiency due to our Comfort 365 Glass, foam insulation and deep pocket sill
• Single source accountability with limited lifetime warranty
• What window products are offered?
Awning Windows
Basement Hopper Windows
Bay Windows
Bow Windows
Casement Window
Double Hung Window
Garden Windows
Glass Block Window
Internal Blinds
Oriel Windows
Picture Window
Privacy Glass
Sash
Shaped Windows
Slider windows
Tempered Glass
Window Grids
Window Well Covers
Window Wells
Over 60 years of experience
• Founded in 1953
• Now 52 locations nationwide
Single Source Accountability
• Factory direct to consumers, there is no “middleman”
• Not a dealer, franchise or distributor
• We design it, build it, install it and guarantee it
Superior Quality
• Guild Quality reviews: more than 9 out of 10 customers are likely to refer family or friends to Champion
• Made in the USA
• Strongest warranties in the industry
Rebuttals
Business/Security Doors
General Rebuttal For Not Ready to Schedule Appointment
Going Out of Town/Doesn’t Know When They Will Be Back
I am just beginning the process to purchase new windows. Can you send me information in the mail?
I don’t want to wait two weeks for my appointment. I am ready to make a decision now
Installation
Overcoming Cost Objections
Repair/Fix Existing Roof
Repair/Fix Existing Siding
Repair/Fix Existing Window
Repairs To Existing Product – General
Replacing Wood
Request For Price Over The Phone
Spouse/Co-Owner Participation Objection
Want Metal or Aluminum Windows
Scripting
Auto Fail Reasons
Canellation scripting
$100 Challenge
Home Advisor - Exact Match
Home Advisor - Exclusive Lead Program
Home Advisor - Instant Connect
Home Advisor - Warm Transfer
Inbound Scripting
Quinn Live person Scripting
Store Numbers
Updates
Champion Window Wiki
Q: What if the promotion/promo code the customer has expires before the scheduled in-home consultation date?
A: The Champion Representative will still honor the promo code during the in-home consultation.
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