Agent:
I’m sorry to hear that, I’m happy to help you today. Can I start by getting a phone number in case we are disconnected?
*Collect name, address and appointment date/time.
When is a good day and time I can get you rescheduled for?
Customer wants to reschedule, continue setting appointment like always.
Customer objects to rescheduling:
May I ask why you are wanting to cancel?
**** Customer indicates they went with another company read the below
**** If Customer indicates any other reason than going with another Company; Please see Rebuttals
Can I ask when you made that Purchasing Decision?
**** If they made the decision within the past 3 days- try to schedule an appointment within that 3 day TF and read the below scripting:
"Thank you for Sharing that with me. At Champion we have what we call the $100 Challenge. We are so confident that our product is so superior, yet competitively priced to other products on the marketplace, that we will give you a $100 (outback or other restaurant) gift card if you simply allow us to still come out and show you ( and spouse if one on appt) a sample of our product and share what Champion has to offer. You keep the $100 gift card to enjoy with your family whether you decide to work with Champion or stay with the purchasing decision you made. Does that sound like something you would be interested in?"
****ALWAYS ENCOURAGE CUSTOMER TO KEEP TENTATIVE APPOINTMENT SO THEY DON’T MISS OUT ON OUR EARLIEST APPOINTMENTS!***