1. Go to the Jabra Direct App and select the Headset
2. Go to Device Settings
3. Go to Softphone (PC)
4. Change “Base Ringtone Volume” to “Off”
Task: Setting up your headset to work with the phone.
You may have to do this if the phone has been rebooted or power cycled.
Steps:
Menu > Settings > Basic > Preferences > Headset > Hookswitch Mode > Set to Jabra
Your headset should work now.
1. Remove power cord and remove battery from ear piece.
2. Rock volume switch back & forth 5 times.
3. Re-attach battery and ear piece. Set on charger base.
4. Plug back in power while holding Pairing button until the unit flashes (about 5 seconds)
Pairing button is on the left side of base while facing and looks like two arrows facing each other.
5. If this does not work, call Hello Direct at 800-435-5634 for tech support.
If the headset is not working and seems to no longer be paired. This can happen due to static issues.
Follow these steps:
Unplug the base -> Hold down top button on headset until it powers down (lights turn red) -> Put back in the base & plug back in and wait 40-50 seconds
Your headset should work now.
If not working, call support at 866-697-8757
https://www.nextiva.com/support/articles/enable-flash-to-view-the-nextiva-vfax-portal.html
MAC address Assigned to
0004F247BBA9 CSR office 550 (Not currently being used)
0004F22AB0B8 Ashlee Charlotte office Primary (450 phone)
64167FA74FC9 Brian Charlotte office Primary (550 phone)
0004F22A859C Brian BPI office shared (450 phone)
0004F22AAFC0 Office 115 (450 phone)
64167F03CF50 Polycom 660 (Not currently being used)
0004F22AB26C Polycom 450 (Not currently being used & may need to be reformatted)
If anyone can't see the status of another person, the fix is as follows.
Right click on their name and then delete contact.
Then click on the globe and search for that person and right click and add contact.
That person then accepts you and that should fix it so that you can see their status.
In order to make a phone a shared phone, do the following below:
Log into the portal here.
If assigned to another user, first go to Device -> Manage Device -> Under assigned lines - Delete that user.
Click Manage Users -> to the right of the user click on the pencil to edit -> click on routing -> click on Shared call appearance
then click the add button to bottom right -> pick the user device to use -> check all boxes -> then input unique line/port then click save.
You will have to reboot the phone after you complete the above. (Menu-> #3 for Settings-> #1 for Basic -> #8 to restart phone)
For the line port, use the MacAddress_SCA (that is all you have to enter, the system adds @prod.voipdnsservers.com)
For our home office phone, use the following: (0004F22AAFC0)
Ashlee 64167F03CF50_SCA
Brian 64167F03CF50
Extra 0004F22AB26C
Nextiva Instruction I
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1) Step by step process for accessing and changing personal voice message
2) Step by step process for checking your voice mail box remotely
3) Step by step procedure for recording general voice mail greeting
4) Step by step process for checking common voice mail box
5) Step by step process for Hold procedure
6) Step by step process for Transferring calls
7) Step by step process for Conference calls
8) Step by step process for using Feature access codes.
9) Creating new auto attendant script
10)Step by step instructions for Call park
=================================================
1) Step by step process for accessing and changing personal
voice message
-Press message button or dial *86.
-Default Voice mail (VM) pin is 0000#. If you have set it up
already press your own VM pin.
2) Step by step process for checking VM remotely.
-If you have a direct number, dial your direct number.
If you have Auto Attendant(AA), dial your AA number, then
dial your Extension (Ext) or dial the key that rings your
phone.
-Wait until call end up in VM.
-While greeting plays, dial * & interrupt VM message.
-Dial your VM pin.
3) Step by step procedure for recording common or general VM greeting:
-Press message button or dial *86 in the Nextiva phone.
-As soon as operator starts press * & interrupt operator.
-Press general VM box Ext.,
-Passcode is 0000#.
4) Step by step process for checking common or general voice mail box
-Press message button or dial *86.
-While greeting plays, press * and interrupt greeting.
-If system asks voice mail box number, use common voice mail extension.
-Default Voice mail (VM) pin is 0000#. If you have set it up
already press your own VM pin.
5) Step by step process for Hold procedure
During call, press Hold button to play music on hold.
During call, press mute button to silence call.
6) Step by step process for Transferring calls
Blind Transfer:
-During call, press Trans soft key.
-Press Blind soft key
-place the call.
-press send.
Soft Transfer:
-During call, press Trans soft key.
-Enter the Ext. or transferring number.
-Wait for the transferring party to pick up the phone(very
important). You can talk privately with transferring party.
-Press transfer to complete transfer action.
7) Step by step process for Conference calls
-During call, press Conf soft key.
-Enter the Ext. or transferring number.
-Wait for the third party to pick up the phone(very
important). You can talk privately with third party.
-Press Conf to complete conference action and have 3 way
conferencing.
8) Step by step process for using Feature access codes.
There is a long list of feature access codes in the account.
Some actions get activated by just dialing feature access
codes but
Some actions require to press number or an Ext.(like
transfer feature access codes).
-Press feature access code from the list.
-press the number or Ext.
Note: To deactivate a feature access code just press the
deactivation code.
9) Changing/modifying Auto Attendant (AA )script.
a--From a non Nextiva phone (e.g cell phone):
-Dial AA number.
-When operator starts, Press 9999#
-When operator starts, Press *9999#
-Press AA pass code that is usually 0000#
-If you have more than one AA, press AA extension.
b--From a Nextiva phone:
-Press message button or dial *86 in the Nextiva phone.
-When operator starts, Press 9999#
-While greeting plays, press * and interrupt greeting.
-When operator starts dial 9999#
-Press AA pass code that is usually 0000#
-If you have more than one AA, press AA extension.
10) Step by step instructions for Call park:
This allows the call to be picked up on any phone afterward.
There is no phone display outside of communicating that
someone is parked on an extension. If the call is not
retrieved after a specified time, the call is automatically
sent back to the person that parked the call.
Park the call:
1. Transfer the call-Once you are on live call, you can park
the call by first hitting transfer(xfer on the display). This will play music on hold
for the caller.
2. Dial *68# -Press *68# and you will be prompted with:
"Please dial the number where you would like to park the
call, or press # to park the call against your number."
3. Dial the Extension that you want to park the call.
Retrieve the parked call-After you have dialed *88 on the
phone who will retrieve the parked
call, dial the extension of the user who parked the call to
unpark the call:
1. Dial *88 to retrieve the call.Once the call has been
parked, any other phone in your call park group can dial *88
and you will be prompted with:
"To retrieve a parked call, dial the number where the call
was parked followed by #, or dial # to retrieve a call
parked against your number."
2. Dial the extension of the user who parked the call and press #
Nextiva Instruction II
Feature Access codes:
Anonymous Call Rejection Activation *77
Anonymous Call Rejection Deactivation *87
Anonymous Call Rejection Interrogation *52*
Automatic Callback Deactivation #8
Automatic Callback Menu Access #9
Call Bridge *15
Call Forwarding Always Activation *72
Call Forwarding Always Deactivation *73
Call Forwarding Always Interrogation *21*
Call Forwarding Always To Voice Mail Activation *21
Call Forwarding Always To Voice Mail Deactivation #21
Call Forwarding Busy Activation *90
Call Forwarding Busy Deactivation *91
Call Forwarding Busy Interrogation *67*
Call Forwarding Busy To Voice Mail Activation *40
Call Forwarding Busy To Voice Mail Deactivation #40
Call Forwarding No Answer Activation *92
Call Forwarding No Answer Deactivation *93
Call Forwarding No Answer Interrogation *61*
Call Forwarding No Answer To Voice Mail Activation *41
Call Forwarding No Answer To Voice Mail Deactivation #41
Call Forwarding Not Reachable Activation *94
Call Forwarding Not Reachable Deactivation *95
Call Forwarding Not Reachable Interrogation *63*
Call Forwarding Selective Activation #76
Call Forwarding Selective Deactivation #77
Calling Line ID Delivery Blocking Interrogation *54*
Calling Line ID Delivery Blocking per Call *67
Calling Line ID Delivery Blocking Persistent Activation *31
Calling Line ID Delivery Blocking Persistent Deactivation #31
Calling Line ID Delivery per Call *65
Call Park *68
Call Park Retrieve *88
Call Pickup *98
Call Retrieve *11
Call Return *69
Call Return Number Deletion #92#
Call Waiting Interrogation *53*
Call Waiting Persistent Activation *43
Call Waiting Persistent Deactivation #43
Cancel Call Waiting *70
Clear Voice Message Waiting Indicator *99
Communication Barring User-Control Activation *33*
Communication Barring User-Control Deactivation #33*
Communication Barring User-Control Query *#33#
Connected Line Identification Restriction Interrogation *56*
Customer Originated Trace *57
Directed Call Pickup *97
Directed Call Pickup with Barge-in *33
Direct Voice Mail Transfer *55
Diversion Inhibitor *80
Do Not Disturb Activation *78
Do Not Disturb Deactivation *79
Flash Call Hold *22
Group Call Park #58
Last Number Redial *66
Location Control Activation *12
Location Control Deactivation *13
Music On Hold Per-Call Deactivation *60
No Answer Timer *610
Push to Talk *50
Selective Call Rejection Interrogation *51*
Speed Dial 100 *75
Speed Dial 8 *74
Voice Mail Retrieval *86
Voice Portal Access *62
To block calls from a particular number, first log into the appropriate Office Manager or Employee interface where the number receiving the calls is assigned. Then, go to Personal Phone Book and click Add a Group (label it something like Blocked Calls). Then, Add a Contact to the group - here you'll want to add the numbers of callers you would like to block and press Save. After this is set up, go to "Profiles" and at the bottom locate Set filters on incoming calls. Here you can select the Blocked Calls group just created and turn the action to "Reject".
Task: Allows you to view missed calls, placed calls, and received calls
To clear the call list:
https://portal.nextiva.com/nx-broadband/index.jsp
Task: Below is screen shot on correct settings for fax bridge.
FaxBridge Send Behavior: Set to - Do not Print
FaxBridge Receive Delivery: Set to - No
Menu > Features > Call List > Clear (You may have to select the more button in order to see the clear button)
The phone manuals can be found under the documents tab and then under phones. Click here
Review polycom setup pdf attached at bottom of page.
The phone may need to be updated. please follow the instructions below to update the phone.
1st, power cycle your phone (unplug power and then plug back in)
2nd, press the set up button on the phone while the phone is restarting, enter 456 for password
3rd, scroll down to server menu and press select
4th, scroll down to server type and change it to HTTP and press ok, then scroll down to server address and type in dc.nextiva.com/tmp2/ press ok to exit and then choose save and reboot. The phone will reboot a couple of times and then you will know it’s done when the phones time is blinking.
5th Power cycle the phone and go back to the set up menu and go to the server menu and in the SERVER ADDRESS delete the current url and enter in the following url: dc.nextiva.com/byod/ Then exit and save the change. The phone will reboot and should now be ready for use.
6th Have to go into the phone settings from internet exporer. Go to phone address: 192.16.1.Number ex: 192.168.1.130, you can get the ip as the phone boots up. You will have to do this from laptop that is connected to the phone router and not the server router.
Enter password to get into menu, 456. Now enter in authorization name and key which you can find under the specific employee in Nextiva that will be using the phone. Input these numbers.
Task: This allows you to restart your phone
Steps:
Menu > Settings > Basic > Restart Phone (it is number 5 on polycom 450's) > Click Yes
Your phone should restart.
After restart you will have to reset your headset:
Steps:
Menu > Settings > Basic > Preferences > Headset > Analog Headset > Set to Jabra DHSG
Your headset should work now.
Task: Steps to record your personal voicemail greeting and template to use.
Steps: Here is link for Vonage https://support.vonage.com/articles/answer/Voicemail-Greetings-22965 (Below is for Nextiva)
Dial into your voicemail (Dial your extention and hit send)
Enter your pin number followed by # key.
Press 3
Press 1
Press 2 (you will here your current greeting)
Press 2 to record new greeting
Now record your greeting (use template below), then press #.
Press 1 (This allows you to listen to the greeting)
Press 1 to accept or Press 2 to re-record.
Voicemail Personal Greeting template:
This is __________________ and you have reached my voice mail. If you would like to leave a message, please do so after the tone. You can also send an email with any questions, or requesting policy changes. My email address is _________________
Please note requests to bind or alter coverage cannot be honored via the voice mail system. Thank you for your business & I look forward to speaking with you soon!
Task: Recording your Auto Attendant greeting with a telephone
Solution If you prefer to use the video tutorial, you can download it at http://www.nextiva.com/kbase/recordAA.mov QuickTime is required to watch this tutorial.
If you are using our Connect product and don't have a microphone, we give you the ability to record the auto attendant greeting via your telephone with a few easy steps.
Step 1) Log into the Office Manager at https://manage.nextiva.com. You should have received your login from us when you signed up, in the case that you lost it, please contact Nextiva Support to reset it.
Step 2) Click on Default -> Employees under the 'Sites' left navigation bar.
Step 3) Click on 'Edit' for the default employee that Nextiva creates for you when you sign up.
Step 4) Click on the Outside Line drop down box and check on the telephone number that you purchased when signing up. See image below.
Step 5) Click Save
You are now ready to make recordings! To record your greeting, simply pick up your telephone and call your Nextiva phone number. If you don't remember your phone number, you can get it by re-logging into your office manager at https://manage.nextiva.com.
If you want multiple greetings, you can do so by calling your number multiple times and leaving multiple voicemails. Once you are done with all your greetings, you can go ahead download them to your computer. You can do so by going to https://portal.nextiva.com. In most cases, you can use the same login as you did for your office manager. If you can't login with the same details, please contact Nextiva support for assistance.
Step 6) Once logged in, click on 'VoiceMail' on the right navigation menu. You should see your voicemails you recently added. You can save them to your computer by clicking on the "New Messages" link. See image below
Step 7) To save the recording to your computer, you can click on the speaker icon under 'Listen' and click "Save As' See image below
Step 8) The last step is to upload your recordings to the Office Manager. Please go back to the office manager at https://manage.nextiva.com and click on the 'Auto Attendant' link under 'Sites' Under the 'Greeting' it gives you the ability to upload your own greeting. Click Browse, find the WAV file you downloaded from your portal (Usually called voicemail.wav) and click Save.
Once you save, your auto attendant now has a greeting! If you only have one DID, please make sure to remove your phone number from your 'Temporary' employee under 'Employees' and assign it to our Auto Attendant. If you have any questions or problems with uploading your own greeting, please contact Nextiva Support at support@nextiva.com
Task: Recording your Hunt Group greeting with a telephone.
Use the same steps as above for Auto Attendant greeting
From time to time the general voicemail box may become full. If this happens, go to the auto attendant and see where they are going. Currently it is the BP Hunt Group.
For this, click on Hunt Group and this will bring up the BP hunt group. Then click on voicemail and from here you will see at least of all the voicemails. Delete the ones you do not wish to keep. You can just delete them all.
Task: Text here
Steps:
1. Step 1
2. Step 2