Intangibles

- You're on stage 24 hours a day

- Be on time (30 minutes early)

- Sit in front of meeting

- Take notes

- Lean forward

- Show you're interested

- Leave you're cell phone in the car (the president won't be calling)

- No talking

- No paperwork

- Dress for business

- Negatives up, Positives down (no room for side line chit-chat)

- Do what you say you are going to do!

- Meetings, appointments, conference calls, parties, functions, accountability

- FAIR (always do what's best for your teammates)