ILC Phone System

ILC Phone System

Here you will find answers to frequently asked questions about using new phone system. If you have a question that you haven't been able to find an answer for, you can submit your FAQ and we'll find an answer and post it on this page.

Use the links on the left hand navigation panel to see specific FAQ's or click them on this page.

ILC Phone System - How do I get Started?

ILC Phone System - How do I install the App?

ILC Phone System - Do I need to Dial 9 to make an external call? No. On the old phone system you had to dial 9 to make an external call, but this is no longer necessary

ILC Phone System - How do I make a call?

ILC Phone System - How do I Transfer a call using a physical desk phone? Note: Transfer button may appear differently on different models. Some have handset to handset OR small phone to phone on the button. (On a desk phone, the Send button may instead be an OK or a Circle in the center of the arrow pad.) For blind transfer: Press Transfer, dial number or extension,

ILC Phone System - How do I make a Conference Call on a Desk Phone? Dial the first person’s number/extension Press the Conference button ( this will put the first person on hold) Dial the second person’s number/ extension. Press Conference again. All parties will be connected.

ILC Phone System - How do I launch the Web Client? Click on the web client link https://ilcdallas.tx.3cx.us:5001/webclient/ and login with your extension and password.

ILC Phone System - How do I change my Password? Launch Web Client by Right clicking the handset icon on the extension bar in your web browser. Left click- Launch 3CX Web Client. Left click on your “picture” in the top right corner of the screen. Left click- change Password (If you are changing your password for the first time your OLD

ILC Phone System - How do I reset my password? Contact the Administrator by creating a helpdesk ticket (see link below) The Welcome Email will be re-sent to you which contains your password. https://www.teamhelp.org/helpdesk/

ILC Phone System - What’s the difference between my PIN and my Password? You can find both your Password and your PIN# in the Welcome email you received Your Password is used for logging into the Web client extension. Your PIN # is used when checking your voicemail.

ILC Phone System - HOW DO I CHECK MY VOICEMAIL? Dial 9999 on your 3CX phone / App When prompted enter your PIN # (Your PIN # can be found in your Welcome Email).

ILC Phone System - How to test my audio settings to make sure my mic and speakers are correct?

ILC Phone System - I have the extension in more than one browser and get two phones?

ILC Phone System - Why is my audio faint? How come the person I am calling using my smart phone app says my voice is faint but I can hear them fine?

ILC Phone System - How do people call me From outside our phone system?

ILC Phone System - What will my caller id be when I make external calls?

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