IT

1. What IT equipment is provided by the company?

a) Laptop

b) Printer

c) Wifi

d) Email creation

e) SM admin page

f) SM Membership

g) etc

2. How can I apply for IT equipment, SM admin page or email creation?

a) Get approval from your Supervisor.

b) The supervisor will submit a request to our IT expert, Harry via email at harry@signaturemarket.co

1. Reporting the Issue

Staff encountering a laptop issue can report it to Harry.

2. Initial Troubleshooting

a) KLEC : Shane will take over and perform the initial troubleshooting.

b) Balakong : Harry will handle the troubleshooting directly.

3. Troubleshooting Steps

a) Conduct a diagnostic assessment of the laptop.

b) Attempt to identify and resolve the issue.

4. Escalation Procedure

If the issue is serious and cannot be resolved during troubleshooting, escalate the case to Harry for further assessment.

5. Resolution Steps

a) If the issue is solved, the laptop will be returned to the staff member.

b) If the issue cannot be resolved, arrange for further action (e.g., repair by external vendors, replacement, or advanced troubleshooting).

6. Temporary Laptop Replacement

While the original laptop is under repair or further action is being arranged, IT team will arrange the staff with a temporary replacement laptop to minimize disruption to their work.

7. Documentation and Follow-Up

Log the incident, including:

a) The nature of the issue.

b) Steps taken to troubleshoot.

c) Final resolution or next steps.

Follow up with the staff to ensure the temporary replacement meets their needs and update them on the status of their original laptop.