Staff Benefits

1. What is a Birthday Gift?

Birthday Gift is a benefit provided by the company to celebrate and appreciate staff.

2. What are the conditions for Birthday Gift?

a) Applicable only for confirmed staff with confirmation letter.

b) Only applicable for SM products; not allowed to convert to Cash or other terms.

3. What will the company give me as a birthday gift?

You will receive a birthday kit (SM product) during your birthday month.

4. Can I resell my purchase?

No, you are not allowed to resell your purchase.

1. What is SP? 

SP is a benefit that allows staff to buy SM products at a cost price or a discounted rate.

2. What are the conditions for SP?

a) The SP is only applicable to full-time staff, including probation or confirmed staff.

b) Purchases can only be made via the SM admin page and are not allowed at SEE Cafe or outlets.

3. What if I wish to purchase at SEE Cafe or other outlets?

As a staff, you can use SM membership privileges.

4. Is there any limit for the purchase for the month?

Yes, it is limited to RM2,000.00 per person per month.

5. Where can I make the purchase and how to use it?

a) You can visit our Admin Page: https://www.signaturemarket.co/my/admin.

b) Then, choose your item to purchase.

c) If you are unable to log in, kindly contact our IT member, Harry.

6. Where can I collect my staff purchase?

a) Self Pickup : After making a purchase, you can collect your items during operating hours at the Balakong Factory and CG02 Cheras for CK Products.

b) Home delivery : Delivery to your personal address at your own expense (an RM10 delivery fee will apply; refer to the admin page for the latest information).

7. Can I resell the purchase?

No, you are not allowed to resell your purchase or purchase on behalf of someone else. This is for the benefit of existing permanent staff only.

8. What would happen if I was caught for reselling my purchase?

Disciplinary action will be taken against you, including immediate termination.

1. What is SM Membership?

SM Membership is a benefit that allows staff to enjoy benefits equivalent to Platinum members, including 20% Discount on your food and beverage at SEE Cafe.

2. What are the conditions for SM Membership?

a) The membership is only applicable to full-time staff, including probation or confirmed staff.

b) Purchases can only be made at SEE Cafe or outlets.

3. How to register as an SM Membership?

a) Visit the Signature Market website at www.signaturemarket.co/  or download the Signature Market app at https://www.signaturemarket.co/.

b) LOGIN - Use your SM admin page login username to log in.

c) PASSWORD - Enter your password, which is a combination of the last four digits of your phone number and your employee number. You can change your password after logging in. 

d) If you are unable to log in, kindly contact our IT member, Harry.

4. Can I use my membership (store credit) for other people's purchases?

a) No, you are not allowed to earn store credit for others (customers, friends, family, or anyone else).

b) SM store credit is exclusively for customers.

5. Can I resell my purchase?

No, you are not allowed to resell your purchase.

6. What would happen if I was caught for earning store credit for other people or reselling my purchase?

Disciplinary action will be taken against you, including immediate termination.

1. What is Medical Benefits?

Medical benefit is a benefit that allows staff to reimburse or claim back your medical and dental expenses or when staff receive medical treatment in terms of money.

2. What are the conditions for medical benefits?

a) Applicable for confirmed full-time staff.

b) For Spouse and kid(s) only.

b) Supported by a valid medical receipt.

3. How do I calculate my medical entitlement for the latest month?

a) Reimbursement will be made based on the receipt date.

b) A total of RM 600.00 per calendar year on a pro-rata basis and accumulated by month (average RM50 per month).

c) The formula is [Months of service x RM50 - used previous month]. 

For eg. In October 2024, if I started working on 26 May 2024, I claimed my medical of RM30 in September 2024, I have accumulated RM220.00 [5 months x RM50 - RM30].

4. What do my medical benefits cover?

a) Sick / Accident / General treatment from clinic or hospital.

b) Dental (filling / scaling / tooth extraction).

c) Medical checkups and dental treatment (excludes cosmetic dentistry, beautification, and any unregistered medical practitioners).

5. How do I apply for a medical claim?

a) Apply through the HR System (GreatDay) under the claim form.

Step : Features > Claim Form > Add New Claims Form > Enter Title > Add Claim > New > Select Medical Claim > Transaction Date (Date of MC) > Upload File > Next > Enter Total Amount > Submit.

b) Pass the original documents (Medical receipt) to HR before the salary cut-off which is the 25th of every month.

6. What if I lost my original medical receipt?

You are advised to contact the clinic to reissue a new receipt.

7. Can I use my medical benefits for my spouse or kids?

Yes, you can enjoy medical reimbursement for your spouse and kids only.

However, not allowed for your friends, parents, or partners.

8. What if I did not use my medical entitlement?

If you did not use your medical entitlement, it will be transferred to the Wellness program by the employee as a no-claim bonus.

9. Do unused medical benefits carry forward to the next year?

No.  Medical benefits will be refreshed every January of the year.

1. What is a Wellness Program?

A Wellness Program is a benefit that allows staff to reimburse or claim back their wellness expenses or when staff receives non-medical treatment in terms of money.

2. What are the conditions for the Wellness Program?

a) Applicable for confirmed full-time staff.

b) Supported by a valid receipt.

c) Pharmacy expenses are not allowed.

3. How do I calculate my wellness entitlement for the latest month?

The calculation is combined with your medical benefits.

4. What does my Wellness Program cover?

a) Health screening.

b) Massage.

c) Optical (spectacular / contact lens).

d) Traditional Chinese Medicine (TCM).

e) Chiropractic.

f) Gym subscription.

g) Exercise equipment.

5. How do I apply for a wellness claim?

a) Apply through the HR System (GreatDay) under the claim form.

b) Pass the original documents (Medical receipt) to HR before the salary cut-off which is the 25th of every month.

6. What if I lost my original receipt?

You are advised to contact the vendor to reissue a new receipt.

7. Can I use my Wellness benefits for my spouse or kids?

No, this privilege is only for confirmed full-time staff.

1. What is Insurance Benefit?

An Insurance Benefit is a benefit that allows staff to access the services or financial protections provided by an insurance policy. These benefits can include coverage for medical expenses, loss of income due to disability or unemployment, property damage, or other types of losses specified in the policy.

2. What are the conditions for insurance benefits?

Applicable for confirmed full-time staff.

3. What is the insurance company for staff?

AIA Group Medical Insurances Malaysia.

4. How do I apply for the insurance?

a) If you have planned to undergo surgery or hospitalization as advised by a doctor, kindly inform your supervisor / HR at least 1 week before the admission or undergoing any surgery.

b) Download AIA apps via mobile phone and key in your NRIC. 

c) You can check with your doctor regarding the coverage directly too.

5. How much does the insurance cover?

AIA Group Medical Insurances can cover up to RM10,000.00.

6. What are the reasons my claim was rejected?

If your insurance claim was rejected or considered invalid, this may because of the late submission, incomplete documents, or false declaration.

7. Can I use my insurance benefits for my spouse or kids?

No, this privilege is only for confirmed full-time staff.

1. What is PH?

PH is a benefit that allows staff to enjoy the day off from work on dates recognized by the government.

2. What PH are recognized by the company?

All National PH and State Holidays in Malaysia. PH List

3. What if the government announces ad-hoc PH?
   The management will make announcements accordingly via Internal Memo or WhatsApp group.

1. What are Staff Activities?

Staff activities are events aimed at boosting staff motivation, fostering staff relationships, and creating positive sentiments about the work environment. These activities may include training sessions, workshops, annual dinners, outings, contests, and contributing to the mental well-being of employees.

2. What are the conditions for staff activities?

a) Applicable to full-time staff.

b) Some events are exclusive to confirmed staff, depending on the nature of the event.

3. How can I join?

a) For staff activity, invitations and announcements will be made via the SM WhatsApp group or by your supervisor.

b) For workshops organized by the Community department, you can participate by visiting this link.

4. Can I volunteer to facilitate the event?

Yes, you are welcome to volunteer as a facilitator or participant in any company event to gain a unique and valuable experience.

1. What is RL?

Replacement Leave (RL) is a benefit that allows managerial or executive employees to be compensated for specific hours worked beyond their regularly scheduled working hours, upon request and approval by their supervisor.

2. What are the conditions to apply for RL?

a) Applicable to managerial or executive positions.

b) Worked 4 hours and below 7 hours  = 0.5 day of RL.
c) Worked 7 hours = 1 day of RL.

d) Tea break or dinner break is not included.

e) Prior approval from the Supervisor is required before starting any OT work.

f) MUST take attendance clock in & clock out via HR System (GreatDay).

3. How do I apply for OT?

a) Obtain prior approval from the Supervisor before initiating any OT work.

b) Apply Overtime > Extra Day through the HR System (GreatDay) within 2 days after completing OT work.

c) Make sure the Supervisor approves before the salary cut-off which is the 25th of every month. 

d) RL will be reflected in HR System (GreatDay) once the Overtime Extra Day is approved by the supervisor in HR System (GreatDay).

e) RL is valid for 3 months from the date the overtime was performed.

4. Does the Supervisor have the right to approve or reject my OT / RL request?

Yes, the Supervisor has the authority to approve or reject your OT / RL request based on operational requirements and team considerations.