Below you will find direct links and overviews of the various services provided by the University of Sheffield to support you during your time with us. You can also view a directory of University support on the following webpage.
If you can't find what you need below, please contact School of English Reception at: english@sheffield.ac.uk
SSiD: Student Services Information Desk
A 'one-stop-shop' information service for general student related issues. We aim to answer the majority of student related enquiries from a single location. SSiD signposts you to all of the following services:
Mental Health and Wellbeing
Confidential service for students with ongoing or persistent difficulties: workshops, group sessions, self-help resources and individual counselling sessions
Help is available if you need support with your mental health at any point during your time at Sheffield.
If you’re experiencing mild difficulties and challenges, the wellbeing service can provide preventative support to help you manage your wellbeing and succeed at University. This can be done through booking an appointment with an advisor and access to self-help materials.
The Sheffield Support Hub offers free mental health support in a welcoming, comfortable, non-judgmental, and non-clinical environment. Their experienced staff team is available to provide emotional, social and practical support if you are in crisis or feel you are heading toward a crisis situation.
Door 43 offers a number of services including: a drop in, one to one support, wellbeing cafes and social prescribing spaces and can support young people with lots of different things they may need advice on or are struggling with.
Student Support Services
Support for students who have a disability, long term mental health or medical condition, or specific learning difficulty.
Please also see the following link for details of upcoming DDSS specialist mentoring workshops:
PGR Specialist Mentoring workshops
Registration; student records; tuition fees and funding; examinations and results; progress and student attendance; appeals, complaints and conduct.
Services to support students: financial support, multi-faith chaplaincy, advice and guidance for mature students, international students and under 18s.
Services dedicated to the international student community. Providing information on visa guidance, what to expect during your studies and more.
An overview of library services provided at Sheffield, how to book rooms during CV-19 and more.
For support relating to domestic violence and sexual assault
University Health Service
Full NHS GP service to all University of Sheffield students living in the city and their dependants. Additional services include asthma, diabetes and eating disorder clinics
Skills Development
301 supports your student journey by ensuring you have the skills to develop into a well-rounded graduate, prepared for whatever the future holds - be it further study or the start of your career.
The English Language Teaching Centre (ELTC) offers a wide range of English language courses and services for University students and departments, as well as the public.
Personal Tutor System
When you arrive at the University of Sheffield you will be allocated a member of academic staff from your department who will be your key point of contact for academic and personal support. You will have regular, scheduled meetings with this member of staff, who will work with you to achieve the best you can during your time at this University.
Where necessary, your academic and personal support tutor will be able to direct you to more specialist support, either personal, academic or more general.
Your Personal Tutor:
A member of academic staff in your department
(Personal Tutors for Dual Honours students are from your Home Department but the second department may also designate one).
provides academic guidance
helps you think ‘beyond the course’;
The first point of contact for any problem or issue which cannot be resolved by administrative staff or your course tutors
difficulties with your studies
personal difficulties you are worried about or are affecting your studies
there to share good news too!
Gateway to other services: can direct you towards the wide range of specialised help (e.g. careers advice, student counselling, and others) provided by the University and the Students’ Union.
NB: In all but exceptional circumstances any information you give to your Personal Tutor will be treated as confidential, if requested. All personal information held by departments will be handled in accordance with the University's Data Protection Policy and Procedures.