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Lesson 5-2: Empathy and Interviews
Objective: Students Brainstorm, Pick topics and partners, and Prepare Interview Questions
Design Project Guidebook Pages: 8-14
Engage
10 Questions "Who am I" Game. Pick a famous person- from today or any time in the past. Your partner will try to determine who the person is by only asking "4WH" Questions- Who, What, When, Where, How. Questions must start with one of these words, and cannot be answered with "Yes" or "No".
Key Vocabulary
Key Vocabulary
Empathy: The ability to understand the needs or feelings of another person.
Context: The background information necessary to understand an event, statement, or idea.
Empathy
Empathy
Empathy is the ability to understand the feelings and needs of others. In the Design Process, you will have to practice empathy because you are designing an app to solve a problem for others to use, not yourself.
Empathy Research: In 1965, Paul Ekman, a researcher at UC Berkeley, travelled to various places on the planet, and found that facial expressions are universal in every culture. He concluded that there were 6 main expression that were the same: Happy, Sad, Fear, Anger, Surprise and Disgust.
Spot the Fake Smile: Test your ability for empathy by trying to determine whether or not the smiles that you see are real or fake.
How to conduct a Research Interview
How to conduct a Research Interview
Watch the following video to learn more about how to conduct an effective research interview.
Interview Prep
Interview Prep
Effective design requires empathy, which means to understand other people’s needs. In interviews, you will ask questions to learn how others think and feel about the topic you selected. Your goal is to learn more about your problem before designing a solution.
Work with your Partner to complete the Interview Planning activity on Design Project Guidebook page 9. Keep in mind that effective interviews use:
Open Ended Questions (That start with 4WH words and cannot be answered with "Yes" or "No")
Specific Questions that move from the general topic to specific details
Ask only 1 question at a time
Interview Classmates
Interview Classmates
Conduct 2-4 (5-min) interviews and record the answers on Design Project Guidebook pages 10-13. Remember to ask follow up questions and to dig for more details!
Examples
Examples
Close-Out: Summarize Discoveries with your Partner
Close-Out: Summarize Discoveries with your Partner
Work together with your partner to complete the Discovery Summary activity on Design Project Guidebook pages 16.
In the first prompt about “common responses,” identify what was similar across all of your interviews.
The second prompt, identify responses that surprised you or your partner.
Finally, identify “new information” you learned about your problem.
The goal of this summary is to unpack the research and distill possible insights that can lead to new ideas.
If you finish early: Design Challenges
Design You Own:
Design your own Nike’s http://www.nike.com/us/en_us/c/nikeid
Design your own Vans http://www.vans.com/custom-shoes.html
Design your own font: http://www.fontifier.com
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