VOI LINK (ON DEMAND)

There is an on-demand VOI link on the left-hand side of the screening page that can be selected to re-initiate income verification.

Once an action (e.g. "Manually Verified" is selected on the VOI Action Panel and the on-demand VOI link is selected afterwards, this will re-initiate income verification and put the screening back to a "pending" status.

Starting on 10/7/2024, the VOI link will automatically send to applicants to invite them to complete the Verification of Income process if The Work Number record returns an insufficient income result.

This feature limits the involvement of leasing teams. This will decrease the turnaround time for moving applicants through the leasing process, and initiate quicker approvals.

An email will automatically send to an applicant to verify their income by either connecting their bank account or uploading a paystub.

Example 1

An applicant inadvertently bypasses the VOI system. 

The applicant decides they are not supporting income, but later decides that they will now be supporting income.

In this case, the VOI on-demand link can be selected in order for the applicant to use the banking or paystub upload option.

Example 2

TWN displayed two jobs but the applicant only has one job.  As a result, it inflated the income.

The VOI screening is based on verified income unless the screening was manually verified by the Leasing team.

In this case, the VOI on-demand link can be selected in order for the applicant to use the banking or paystub upload option.

Example 3

The applicant inadvertently enters the wrong income amount.  (i.e. The applicant enters $100 instead of $1000).

The stated income amount is now inaccurate.  Once VOI has been processed the stated income cannot be adjusted.

Once VOI has been processed the stated income cannot be adjusted.

In this case, select "Manually Verified." Then, select the On-Demand VOI Link.  This will put the screening back to a "Pending" status, which will then allow the leasing team to edit the stated income field.   

Example 4

The applicant enters their name differently. (i.e. The applicant enters "Robbie" instead of "Robert" which is their legal name).

The name mistype will trigger a discrepancy.  

In this case, select "Manually Verified." Then, select the On-Demand VOI Link.  This will put the screening back to a "Pending" status, which will then allow the leasing team to edit the applicant information field.