REPORTS

From the Navigation menu, select Roles, then Resident Screening US.

Select the right-side hamburger menu to expand out the Properties, Analytics and Customer Center options.

Select the Analytics header to expand the section to view more options.

Select VOI Reports to view available reports:

• Income Completion Rate Report

• Income Verification Method Report

• Income Unverified Reasones Report

• Income Unverified Details Report

• Applicant Action Matching Report

• Invite Applicant Report

Below includes a description of each report.

Income Completion Rate Report

This report can be used to view the breakdown of invites that were verified vs unverified, and how many are still in progress.

Income Verification Method Report

This report can be used to view a breakdown of verified result totals by VOI method.

Income Unverified Reasons Report

This report can be used to view the breakdown of totals for unverified VOI invitations by VOI method.

Income Unverified Details Report

This report can be used to view the breakdown of specific reasons for why completed VOI invitations could not be verified.

Applicant Action Matching Report

The Applicant Action Matching Report displays a breakdown of applicants, validation workflow reasons, and action taken to complete the Validation Workflow for affected applicants.

Invite Applicant Report

The Invite Applicant Report allows a user to search by property name, property code, applicant name, applicant email, or applicant ID. The report also allows a user to filter by report status, invite type, validation result, validation action, and date range.

Secure Screening Report

To access the Secure Screening Report, navigate to Properties > Secure Screening Report Access > Secure Screening Report Access Dashboard.

The Secure Screening Report displays on the ScreeningWork Pro Dashboard.  The report compiles all applicants whose screening reports were undelivered and received a bounce-back email.  This report may simplify the process of manually sending screening reports to applicants.  

This report allows you:

• Easily send the screening report in bulk via email.

• Download and print PDF version if the applicant's email is unknown.

Example: Select the checkboxes next to the applicants that the screening reports will be resent to, or select Print to download a PDF version of the screening report onto your computer.

Overview

There are two reports that are automatically sent out via email to community teams and RPMs:

• Verification of Income Report

• Applicant Action Matching Report

Key Takeaways 

Below are key takeaways when reviewing the data. (Please refer to the date on the example image).

• 53% of applicants returned TWN record which is above the national average.

• • This is great since TWN is frictionless and no further action is needed by the site team or applicant to verify income.

• 13% of applicants utilized Open Banking

• • This number is increasing due to the updated VOI widget that directs applicants to open banking first.

  • Open banking is much harder for an applicant to commit fraud compared to the paystub upload option. For this reason, this is the preferred option and current trend in the industry.

• 7% of applicants utilized the paystub upload.

• • Yardi's fraud detect signals help identify if a paystub has been generated by a recognized generation tool, incomplete data, invalid information, abnormal edit history such as:

• • • Dollar amount edits

    • Page edits

    • Date edits

    • Earnings edits

Key Takeaways 

Below are key takeaways when reviewing the data. (Please refer to the date on the example image).

There was a total of 14 instances that the system identified as potentially fraudulent.

• 71% is due to banking name mismatch.

  • This means that the name on the bank account did not match the name entered at time of screening.

• 21% is due to applicants uploading a paystub older than 30 days.

  • We are only able to validate paystubs that are recent (30 days).

• 7% is due to paystub failing a consistency check.

  • One or more of the consistency checks (logical checks) returned a “False” response.

Key Takeaways 

Below are key takeaways when reviewing the data. (Please refer to the date on the example image).

• 43% of VOI invitations are being resent to the applicant.

• 25% of VOI invitations were terminated/canceled prior to the invite expiration.

• • • Most of the cancellations were for applications initiated from the leasing team. As a reminder, VOI invites can only be cancelled through the executive dashboard.

    • The name of the person who is cancelling the invites and the reason why the invite was cancelled can be tracked within the Applicant Action Matching Report in the executive dashboard (Analytics > VOI Reports > Applicant Action Match Report).

• 15% of applicants entered the workflow due to “Banking – Name Mismatch.”

• • The name on the bank account did not match the name entered at the time of screening.

The Applicant Action Matching Report can also be viewed on the Executive Dashboard.

Community Managers should be reviewing the report regularly each month, and pay attention to any trends.