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General Managers can use this section as a "How To" for L10 meetings.
General Managers can use this section as a "How To" for L10 meetings.
During an L10, General Managers will review performance and solve Issues with their Managers as a group. Here is the agenda:
Segue (best personal, best professional)
Scorecard
ROCKs (on track, off track)
Headlines
Last weeks To Do's (to-done?)
Issues (rank, IDS)
Cascading Messages
Recap new To Do's
Rank it!
How to prepare for an L10 with a General Manager:
General Managers:
Send a Google Calendar invitation to your Managers
Add a Google Meet video call link
Add your L10 document to the invitation
Change the colors of the scorecard (on track or off track?)
Move headlines from your L10 with the Director of Operations to this L10 with your Managers
Managers:
Pull salons scorecard numbers from the POS and add them to the scorecard before the L10
Update ROCKs (on track, off track)
Both Managers and General Managers:
Add Headlines
Mark off completed To Do's
Add new Issues to the Issues List
During the L10 with a General Manager:
Plug in your Chromebook AND iPad
Join the Google Meet video call on your iPad
Open the L10 document on your Chromebook
Start the meeting on time with your segue
After your segue, ask which of your Managers is willing to write down all of the to do's
"Present" or "share your screen" from your Chromebook so your Managers can see the L10 document
General Manager must edit the L10 document throughout the meeting
Add missing or late scorecard metrics
Change ROCK status (on track or off track)
Write down any missing or late headlines
Read through the to do list and ask each Manager if they got their to do's done (even if they checked them off)
Check off any to do's that are done
Read current list of issues and ask if there are any more to add
Rank the issues 1-2-3 then IDS each one (include everyone)
Re-rank and IDS again if necessary
Ask the scribe to recap all of the to do's
General Managers will write the to do's in the L10 document
RANK THE MEETING!
General Managers will "clean" the L10 document after every meeting:
Add a new column to the scorecard
Duplicate the tab and rename it to next weeks L10 date
Delete or erase all headlines, completed to do's, completed issues and rankings
[Right click > delete row]
Copy and paste the new to do's up in the to do section above
Add new rows if you run out of space
[Right click > insert row]
Paste all new to do's in an email or chat to your Manager group
Also included in the L10 document will be all Manager 1:1's.
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