COACH's Toolbox

Welcome!

• The Operations Manager will meet with the Salon Manager and/or Coach to develop a customized training plan for all hires 

• All plans will include the GCU Great Academy pathway, the Orientation Checklist, and the Delivering GREAT Certification Form 

• The Operations Manager will track the progress of individual plans, following up with the Salon Manager and/or Coach. Reporting any performance concerns with the GM

GCU - New to Great Clips

• Salon Manager will help stylist Log into GCU and complete the Great Academy online courses

  • Contact the GCU Help Desk (877) 527-2184, the Operations Manager, or this video   if assistance is needed

  • Salon Manager will print the Academy Participant Packet

  • The stylist will complete the packet as they watch the online courses

  • Courses must be completed in sections during multiple shifts

  • This packet is also needed for the academy virtual call.

  • The GM or Manager will register the stylist to attend an academy virtual call within the first 30 days of employment

  • GCU training must be completed within the first 30 days of employment or the stylist will be subject to be removed from the schedule

GCU - Already worked for Great Clips

• • Old academy dates must be confirmed within the first 2 weeks of employment. 

  • If the old date cannot be confirmed the stylist will need to complete the online courses and the virtual call before day 30 of employment

  • Salon Manager will help stylist Log into GCU and complete the Great Academy online courses

    • Contact the GCU Help Desk (877) 527-2184, the Operations Manager, or this video   if assistance is needed

  • Re-hires that have been away from Great Clips for more than 6 months but less than 3 years will need to complete the Great Clips refresher courses 

  • Re-hires that have been away from Great Clips more than 3 years will need to re-take all online courses and attend a virtual call

  • GCU training must be completed within the first 30 days of employment or the stylist will be subject to be removed from the schedule

Stylist Technical Evaluation and Certification

• The salon manager and/or the coach will evaluate all technical employees haircutting skills prior to allowing  them to cut hair on customers

• All technical employees will be certified on all 6 foundational haircuts using the Delivering GREAT Certification Form

  • Certifications will be conducted on customers

  • The salon manager and/or coach will step into service to certify the cut

  • The Delivering GREAT Certification Form will be completed, reviewed and signed by the stylist

  • Certification forms will be sent to the Operations Manager for confirmation and added to the employee's digital file

If further technical training is needed

• • Determine what haircuts the stylist will need more training on before allowing them to perform those haircuts on customers

  • Attend a training plan meeting with the Operations Manager (the manager can include or assign the salon coach to attend the meeting)

  • Technical training plans can include, but are not limited to:

    • GCU foundational haircut courses

    • GCU live virtual events

    • In-person RLO Education Specialist training 

  • Communicate the development plan to the stylist and schedule their technical training

In-Person Foundational Haircut Training

• • The Operations Manager will include the GM and Education Specialists in the training plan meetings as well as any follow-up communication on the plan

  • Education Specialists will schedule weekly training for their assigned regions

  • Education Specialists will continue training plans based on the performance at the in-person training session

  • If GCU live virtual classes are recommended the Education Specialists will work with the salon manager and/or coach to ensure the stylist is registered and scheduled to attend

1. Once a month the Coaching Assistant Manager will complete a quality connection coaching form with all members of the salon team

   1. Managers to be completed by GMs

   2. Assistant Managers to be completed by Manager or GM

   3. Receptionists will be coached on the Greeting

   4. If no Coaching Assistant Manager the Salon Manager will complete the forms

2. While observing, write specific notes regarding what steps the team member did well and what needs improvement or was skipped

3. Approach into service before the customer leaves the chair (stylists)

4. Mark if the team member received a pass or practice

   1. Pass: They did complete most steps in full and the haircut did not need to be corrected by management

   2. Practice: They skipped most of the steps and/or the haircut needed to be corrected by management

5. Meet with the team member to provide positive and constructive feedback

   1. Development plans will be written and discussed

   2. Development plans will include what the goal is and how the team member will achieve it

6. The Salon Manager will review all quality connection coaching forms 

   1. Development plans will be added to the team members 1:1 form for consistency

   2. Feedback will be given to the Coaching Assistant Manager regarding use of the form and development plans put in place for team members