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Is The Riley Roo Way™ free to use?
Yes!
Whether they walk, fly, run, or swim—whether you care for one beloved companion or a whole wild little zoo—the core experience of The Riley Roo Way™ is—and always will be—completely free.
With your free pet parent account, you can:
Create profiles for one or multiple pets
Build your care circle by inviting trusted caregivers
Organize providers and emergency contacts
Store essential pet details, routines, and notes
Access the platform anytime via web or (soon) our mobile app
Every new pet parent is automatically enrolled in our Freemium Plan.
Our Freemium Starter Pack of RooSources™
Our Freemium Starter Pack of RooSources™
Every new pet parent is automatically enrolled in our Freemium Plan.
As a thank you for joining The Riley Roo Way™, your account comes preloaded with a generous starter pack of RooSources™—our premium tools designed to help you do even more for your pet and their community.
With your starter RooSources™, you can:
Add calendar events for appointments, wellness routines, and special milestones
Create quick links for one-tap access to feeding instructions, contacts, or care tips
Send care requests to coordinate with your pet’s care circle
Store important info, like vet records, medication details, and behavior logs
It's everything you need to start building a more connected, organized, and supported world for your pet—right from day one.
How do I access The Riley Roo Way™?
How do I access The Riley Roo Way™?
You can access The Riley Roo Way™ in a few simple ways:
1. Web-Based Version (Available Now)
Visit our website at www.rileyrooway.com
Scroll to the bottom and click the “Get The App! Web Version” link in the footer.
A new tab will open where you can begin the sign-up process directly in your browser.
2. Mobile App (Coming Soon)
You’ll be able to download the app directly from:
Apple App Store (for iOS)
Google Play Store (for Android)
Just search for The Riley Roo Way™ and tap Sign Up to get started.
3. Direct App Store Links (Coming Soon)
We’ll also include direct links on our website as soon as the app is live in the stores.
How do I create a new pet parent account?
How do I create a new pet parent account?
Enter your name, email or mobile, and password
Confirm your password and accept the Privacy Policy and Terms
Tap Continue
Enter the 6-digit code sent to your email or phone
Tap Verify & Sign Up
That’s it—you’re in!
What should I do first after signing up?
What should I do first after signing up?
Start simple—no need to do it all at once.
First, add your pet. It’s the key to unlocking the features and tools the app has to offer.
Take a quick look around to see what’s possible
If someone helps you care for your pet, try inviting them
Explore the basics—like how to save notes or send a care request
This is your space to make pet care more connected, one step at a time. Start where it feels right.
Why is the entire screen blank after I sign in for the first time?
When you first sign in, your screen may look a little empty but don't fret — it's completely normal!
The Riley Roo Way™ is designed to be fully personalized around your pet(s). That means there’s no pre-filled content or sample data—we believe your pet’s world should start with them not us.
To unlock everything the app can do, start by adding your first pet profile!
Can I use the app for multiple pets?
Yes. And if you’re one of those majestic multi-pet households managing a dog, a cat, a rabbit, and a gecko named Steve—we see you.
Each pet gets their own unique profile, their own care history, their own routines, and yes, their own space to shine. You’ll be able to toggle between them and coordinate care without mixing up who gets which meds or which one likes their ears scratched and which one bites.
Multi-pet people, this one’s built with you in mind.
Can I use the app for pets other than dogs or cats?
Yes—100%! The Riley Roo Way™ was built for all pets, not just the 'traditional' ones.
Whether you care for birds, bunnies, reptiles, goats, guinea pigs, horses, or anything in between, you can create a profile tailored to their unique needs. You can track routines, store records, invite helpers, and organize their care—just like you would for a dog or cat.
If they’re part of your family, they’re part of our world.
Can I access The Riley Roo Way™ on multiple devices?
Yes! Whether you’re checking a care request from your phone at the dog park, updating records from your tablet at home, or logging in on a different device while traveling—your pet’s world comes with you.
Your account is cloud-based and synced across devices, so as long as you have an internet connection you are good to go!
Everything stays up to date no matter where you log in.
Because care doesn’t just happen in one place—and now, your app doesn’t either.
I forgot my password! What now?
Happens to the best of us. Here’s a few quick steps on how to reset it:
1. Tap “Forgot Password” on the sign in screen.
2. Enter your email or mobile number (depending on which you used to create your account).
3. Check your inbox/SMS for a reset link and follow the instructions.
4. Set a new password and then sign back in using your updated information.
How do I update my email or account info?
Keeping your account up to date is easy—and totally in your control.
To update your email, name, or account details:
Tap your profile icon or go to Account Settings
Select Edit Account Info
Make your changes (email, name, etc.)
Tap Save
Your updates will take effect immediately, and you’ll stay logged in without disruption.
How do I manage notification settings?
You’re in control of what you hear from us.
To manage your notifications:
Go to Account Settings
Tap on Notifications
Toggle on or off the types of alerts you’d like to receive notifications on.
Your preferences will be saved automatically
On mobile devices:
You can manage push notification settings directly from your devices.
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