Care Requests and Daily Care

What’s a Care Request and How to Use Them?

A care request is how you formally ask one of your confirmed caregiver 's to assist with your pet—whether it’s for a walk, meds, a drop-in visit, or a weekend of full-blown pet parenting.

Here’s how it works:

Choose the pet who needs care

• Select a trusted, confirmed caregiver from your circle

• Add the details—date, time, instructions—and link any important notes or documents

• Send the request—and await their response.

• The caregiver will be notified and can review and accept your request. 

Once the care is accepted and confirmed, you're ready to go.  And yes—you can change your mind. You can revoke or cancel a Care Request at any time before the care is in progress. No awkward texts, no confusion—just simple, reliable coordination.

Care Requests: Attaching Documents and Notes

When you send a Care Request, you can attach documents and details directly from your pet’s Info Hub. This ensures your caregiver has instant access to the the most updated and accurate information — without you needing to dig through files or resend instructions.

Simply select the document(s) you’d like to include from your pet's Info Hub and attach them to the Care Request Card. 

Once the caregiver accepts, the attached documents automatically appear on the Care Request Card, keeping everything organized and accessible in one place.

What Kind of Care Requests Can I Send?

Whether it’s a quick favor or a full weekend of care, Care Requests are designed to meet you where you are—real-life moments included.

You can send requests for things like:

• Walks, drop-ins, or potty breaks

• Medication reminders or help administering treatment

• Grooming, therapy, or training sessions

• Overnight care or weekend stays

• Feeding changes or updates to routines

• Just-in-case check-ins or quiet backup support

Each request is customizable—so you can decide what your pet needs, what to share, and who you trust to step in.

Tracking and Managing Care Requests.

Once you send a Care Request, you can easily view and manage its status right from your Care Requests dashboardin the app.

You’ll be able to see:

• Who the request was sent to

• The date and type of care

• The current status: pending, accepted, completed, or declined

• Any notes or documents you included

You can also:

• Edit or cancel a request (as long as care hasn’t started)

• Resend a request if it hasn’t been answered

• Review your full care history anytime in the Care Log

It’s all designed to help you stay informed, stay organized, and feel supported—every step of the way.