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Leland Snowplay maintains a staff of over 20 Park Safety Staff Members, persons trained to provide a safe and fun environment for our guests, while working as Hill Monitors, Lift Operators, Parking Attendants, Ticket Checkers, etc. All members of our Public Safety Staff are responsible for monitoring activities within the park, interacting with guests, enforcing safety rules, and ensuring the safety of employees and guests.
Key in our Park Safety Staff are our Emergency Medical Technicians (EMTs) and Responders (EMRs), who focus on the prevention of and response to injuries and illness sustained by guests and employees. EMTs and EMRs patrol the property on foot and snowmobile, work to prevent unnecessary injuries and problems, respond to emergencies of all types (medical and other), and treat sick or injured persons out of a fully equipped Basic Life Support (BLS) First Aid Station. The daily responsibilities of the Medical Staff may include, but are not limited to:
- Patrol the Park, Monitoring Guest Activities, and Ensure Safe Behavior
- Setup and Maintenance of Park Safety Infrastructure
- Enforcement of Cal OSHA Regulation and Park Policy
- Emergency Response to Medical Emergencies
- Emergency Response to other incidents as trained to provide direction and order
- Maintenance of Medical Facilities and Equipment
- Assist in Ticket Checking, Security, Surveillance, and Theft Prevention n Programs
- Resolving conflicts with customers
- Document procedures, accident, incidents, and patient care
Members of our medical staff have included current and former Firefighters, Paramedics, Law Enforcement & Security Officers, Military Personnel, Rope, Water, & Ice Rescue Technicians, Nordic & Snowmobile Search & Rescue Personnel, Forest Rangers, and Emergency Management Personnel. Although our successful focus is to prevent injures, accidents and chronic medical conditions occur on occasion, and our staff is well trained to provide various types of emergency care. In the event of ANY type of emergency in the park, our staff is ready and able to render excellent care in cooperation with the Tuolumne County Ambulance Service and Tuolumne County Fire Department.
A Letter from Management
A Letter from Management
"I started working at Leland High Sierra Snowplay in 2002 as an Emergency Medical Technician, and retired as the Park Safety Manager & EMT Supervisor in 2015. I currently continue to provide per diem public safety and management consultation services to the business.
"In the early years of the business, the job of our 'Safety Staff' was oriented more toward responding to emergencies and providing care after an injury occurred, with nearly our entire team comprised of EMTs. I was working for the business for three hours when I responded to my first medical emergency, a broken hip. It was not uncommon to have multiple ambulance responding to the Park every weekend.
"With the addition of lift operations in, snow-making, improved facilities and equipment, and a high-end shift in our customer demographics, in the mid-2000s we started focusing our energy on providing a higher level of professionalism and safety, and dedicated considerable manpower and money to that goal. We created policies and procedure focused on safety, restricted unsafe actions, increased manpower and training, and spent tens-of-thousands of dollars are infrastructure and safety equipment. The result was a 90%+ reduction in the number of incidents, injuries, and altercations. I am proud to say that now it is uncommon to need more than one ambulance to respond to the park in an entire year! In fact, it is more common to encounter guests who need help because of their diabetes, hear conditions, respiratory problems, and other chronic medical ailments than injuries resulting from collisions and accidents. This has allowed us to hire more non-EMTs and allow our smaller Medical Staff to focus on other aspects of Public Safety, Security, and Accident Prevention. This has increased customer satisfaction, business profits, and quality employee retention.
"I credit these results to our wonderful staff members. I am especially grateful to the Emergency Medical Staff Members who demonstrated an enormous level of dedication and responsibility. They have careers outside of Leland Snowplay where their actions literally mean life and death for members of out community. They take that seriously. For instance, one of our former EMTs served in the United States Air Force before serving as a Firefighter/EMT locally with several Fire Districts. He now serves the community as a Correctional Officer in one of our State Prisons. Another former EMT served as a Firefighter/EMT and a Search & Rescue Team Member for the county for the better part of a decade before joining the United States Army as a Medic. She now serves oversees. One of our longest tenured EMTs formerly worked as an Ambulance EMT, served as a Search & Rescue Team Leader and Incident Manager, and in Emergency Management and Mapping. He now serves the community in Tribal Law Enforcement and as a Volunteer Firefigher/EMT.
"I am proud of our medical staff, the job they have performed over the last quarter century, and the careers they have pursued outside of Leland Snowplay. Speaking for myself, Leland Snowplay has also served as a great avenue for local Emergency Responders to cut their teeth and make extra cash in the winter, while providing the same excellent care our guests deserve."
Jonathan J. Rodriguez
Park Safety Manager & EMT Supervisor (Ret.)Jonathan J. Rodriguez
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