TECHNICAL SERVICES SUPPORT & REPAIR
TECHNICAL SERVICES SUPPORT & REPAIR
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Support and Repair
Support and Repair
Listed below are a few of the most common support and repair questions that we received at the Tech Pod.
If you would like to find out any further information about Technology at PLC Sydney, or to contact Tech Services or the PLC Sydney Helpdesk regarding any questions or assistance, please go to: service.plc.nsw.edu.au
Troubleshooting Tips and Tricks
Troubleshooting Tips and Tricks
Remember to restart your computer regularly to ensure upgrades and updates have an opportunity to install.
Remember to restart your computer regularly to ensure upgrades and updates have an opportunity to install.
- What do I do if I think my computer has a fault?
During class, if you have a simple problem with understanding the application - your teacher is the first line of support. A peer might also be able to help.
2. What do I do if I have a software issue?
2. What do I do if I have a software issue?
Functionality or configuration issues should be managed first via a Google search, then through Technical Services.
For software faults and installation issues, please log the issue with Technical Services at https://service.plc.nsw.edu.au/ or visit the “TechPOD”.
3. What do I do if I have a hardware issue?
3. What do I do if I have a hardware issue?
If it is a BYOD computer, you will need to activate your support system.
If you would like a second or more experienced opinion on how to address the problem, visit Technical Services at the “TechPOD”. Repairs, maintenance and troubleshooting remain your responsibility.
In all cases, please ensure you have a current backup of all your important files.
School files
Photos
Music or videos etc
No responsibility will be taken for backing up your files, nor for trying beyond reason to recover your files from a dead hard drive.
4. What do I do if my computer has 'gone missing' or I think it's been stolen?
4. What do I do if my computer has 'gone missing' or I think it's been stolen?
For College-provided Chromebooks you must advise Technical Services. Missing devices are almost always found.
If your laptop was stolen, you will need to provide details, including a police report. You will be able to get help with this from Technical Services. Please note that the insurance that comes with the PLC laptops covers Accidental Damage only, not theft
For BYOD computers you will need to action your own support plan and claim from the insurance system you have in place. A swap out machine may be available for a short term loan on request.
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